Lee Sullivan
Minneapolis,MN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level technical support position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Procore Technologies
01.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Package Handler
UPS
08.2021 - 01.2022
- Loaded and unloaded packages onto and off of trucks for fast shipment.
- Used hand-held scanners to accurately track item movements.
- Used proper sorting and organizing techniques to maximize space in trailers and trucks.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
Warehouse Worker
FedEx
02.2021 - 06.2021
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Enhanced warehouse efficiency by implementing effective organization skills when loading trucks and unloading trailers.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items in trucks.
- Performed general housekeeping and cleaning tasks.
Education
Associate of Arts -
Minnesota State Community And Technical College
Fergus Falls, MN12.2024
Skills
- Customer Service
- Problem-solving abilities
- Interpersonal skills
- Product Knowledge
- Call center experience
- Active Listening
Timeline
Customer Service Representative
Procore Technologies
01.2022 - 03.2024
Package Handler
UPS
08.2021 - 01.2022
Warehouse Worker
FedEx
02.2021 - 06.2021
Associate of Arts -
Minnesota State Community And Technical College