Lee Walsh

• Prepared invoices for services rendered and collected payments from customers.
• Maintained records of customer interactions and transactions.
• Upsold additional products or services when appropriate.
• Developed strong relationships with customers by providing exceptional customer service.
• Followed up with existing customers regarding past services performed on their vehicles.
• Developed and maintained strong relationships with customers to ensure repeat business.

• Developed and maintained strong relationships with customers to ensure repeat business.
• Promptly responded to customer inquiries via phone, email or in person.
• Demonstrated knowledge of advanced diagnostic equipment used in the shop.
• Prepared invoices for services rendered and collected payments from customers.

• Managed six technicians to ensure efficient operations.
• Dispatched work assignments while assisting technicians with diagnostics.
• Estimated project requirements and contacted customers for authorization.
• Coordinated with extended warranty companies to obtain necessary authorizations.
• Informed customers of their financial responsibilities regarding services.
• Ordered parts and shop supplies to maintain optimal inventory levels.

Processed returns of unused parts to streamline inventory management.