Summary
Overview
Work History
Education
Skills
Timeline
Lee Wendel

Lee Wendel

Technical Product Manager
Shakopee,MN

Summary

Skilled Information Technology professional with over 15 years of experience collaborating with Engineering and the Business to provide customer focused solutions that align with business goals.

  • Extensive knowledge of Agile methodologies, software development tools, cross-functional communication, and new product development.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Engineering Product Manager III

C.H. Robinson
Eden Prairie, MN
01.2021 - 01.2023
  • Led a team of software engineers to develop and support Advanced Visibility features for a cloud-based transportation logistics platform
  • Collected user feedback, defined feature requirements, wrote user stories for developers and managed testing and implementation
  • Worked extensively with cross-functional teams to communicate and support the platform across the organization
  • Utilized tools such as Azure, Postman, and Kibana and worked with Elastic, MongoDB and SQL to assist with troubleshooting issues and providing technical guidance
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.

Technical Product Manager

Rimage Corporation
Eden Prairie, MN
01.2016 - 01.2021
  • Responsible for product management of the entire Rimage line, including hardware, software and service offerings
  • Was the primary subject matter expert for hardware, software, and internal processes
  • Additional responsibilities included interfacing with key suppliers, managing quality with outsourced production and maintaining good communication with a global team with members in Germany, Japan, Taiwan and China.
  • Established and enforced project timelines and deadlines.
  • Communicated project updates to stakeholders at all levels.
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Trained personnel on use of IT tools and applications.
  • Led cross-functional teams to successfully complete IT projects.

Manager of Technical Services / Senior Application Engineer

Rimage Corporation
05.2013 - 01.2016
  • In addition to my other responsibilities, I managed a team of 7 technicians providing technical support for Rimage customers, onsite support and internal IT desktop support
  • I initiated several improvement projects for the department, notably saving the company $50,000/year and $30,000/year on two projects while increasing customer/employee satisfaction
  • Additionally, I performed several additional responsibilities for Rimage
  • I am part of the IT steering committee, and responsible for overall quality from repair, production and service.

Application Engineer

Rimage Corporation
07.2007 - 05.2013
  • I assisted partners and key accounts in workflow best practices, automation integration utilizing Rimage APIs and support escalations
  • I became the key contact at HQ for our European and Japanese service departments
  • I represented Service on several cross-functional teams, including new product development, “Voice of the Customer” feedback, Engineering Change Management and quality initiatives.

Technical Support

Rimage Corporation
07.2005 - 07.2007
  • I provided, to end-users and partners utilizing CD/DVD publishing robotics with embedded Windows PCs
  • Support included phone and e-mail support, as well as limited onsite support
  • Handled 40-50 requests per day and became the primary escalation point for delicate or complicated issues.

technical support

Kontron Mobile Computing
11.2001 - 07.2005
  • I provided, to end-users and partners utilizing rugged mobile laptops sold by Kontron
  • This consisted of both phone and e-mail support on the hardware as well as supporting customer software and operating systems.

Education

Bachelors of Sciences - Computer Information Systems

Walden University
2015

Associate of Arts -

Anoka Ramsey Community College
1997

High School Diploma -

Blaine High School
1995

Skills

  • Agile Methodology
  • Team Engagement
  • Client Requirements
  • Backlog Management
  • Sprint Planning
  • User Acceptance Testing (UAT)
  • Business Partnerships
  • Performance Goals
  • Meeting Deadlines
  • Documentation Oversight
  • Problem Resolution
  • Acceptance Criteria

Timeline

Engineering Product Manager III - C.H. Robinson
01.2021 - 01.2023
Technical Product Manager - Rimage Corporation
01.2016 - 01.2021
Manager of Technical Services / Senior Application Engineer - Rimage Corporation
05.2013 - 01.2016
Application Engineer - Rimage Corporation
07.2007 - 05.2013
Technical Support - Rimage Corporation
07.2005 - 07.2007
technical support - Kontron Mobile Computing
11.2001 - 07.2005
Walden University - Bachelors of Sciences, Computer Information Systems
Anoka Ramsey Community College - Associate of Arts,
Blaine High School - High School Diploma,

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Lee WendelTechnical Product Manager