Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
Generic

Lee Wilson

Houston,TX

Summary

Dynamic professional with extensive experience in customer support and graphic design, including tenure at Verizon through Afni. Expertise in technical support and ticketing systems, delivering effective solutions to complex issues. Skilled in creating impactful visual content that enhances brand identity and drives project success. Proficient in Python and Kubernetes management, contributing to streamlined operations and improved efficiency.

Overview

27
27
years of professional experience

Work History

Porting Agent for Verizon

Afni
06.2023 - Current
  • Company Overview: Afni is a global team of people passionate about helping brands develop meaningful, profitable relationships with their customers.
  • Duties include moving telephone numbers in and out of the network, troubleshooting, and handling issues that prevent the port process by addressing system tickets and customer calls.
  • Porting Agent for working on a contract with Verizon.
  • Currently employed here.

Freelance Graphic Designer/Concept Artist

Self Employed Services
Houston, Texas
01.2014 - Current
  • Company Overview: Self-employed as a freelance graphic designer and concept artist, working from home for over 10 years.
  • Self-employed as a freelance graphic designer and concept artist, working from home for over 10 years.
  • Collaborated with cross-functional teams to develop brand identity and design guidelines.
  • Designed engaging visual content for diverse marketing campaigns and promotional materials.
  • Managed multiple design projects simultaneously while meeting tight deadlines consistently.
  • Presented design concepts to stakeholders, incorporating feedback into final deliverables.
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Generated digital image files for use in digital and traditional printing.

Convention Chair

Oni-Con LLC
01.2006 - Current
  • Company Overview: Anime and Pop Culture Convention in Houston, Texas, and Galveston, Texas.
  • Convention Chair for Oni-Con, Anime and Pop Culture Convention in Houston, Texas, and Galveston, Texas.
  • Led planning and execution of annual fan convention events.
  • Coordinated with vendors to secure resources and services for events.
  • Managed volunteer recruitment, training, and scheduling for event operations.
  • Developed promotional materials to enhance attendee engagement and participation.
  • Facilitated communication between committee members to streamline project workflows.
  • Oversaw budgeting processes to ensure financial accountability in event planning.
  • Provided guidance on strategic planning initiatives for long-term growth opportunities.

Independent Contractor

NexRep
02.2025 - 05.2025
  • Company Overview: Customer Application Support for the CDPAP Medicaid Program for New York State run by PPL.
  • Registered customers with PPL for the NYCDPAP Program and provided application support and troubleshooting for PPL’s Time 4 Care App.
  • Customer Application Support for the CDPAP Medicaid Program for New York State run by PPL.
  • Contract ended with NexRep by PPL on 5/7.

Store Associate

Hollywood Entertainment/Game Crazy
01.2003 - 01.2006
  • Company Overview: Video game retail store attached to a Hollywood Video Rental store.
  • Sales and customer service representative at Game Crazy, a video game retail store attached to a Hollywood Video rental store.
  • Assisted customers with product inquiries and recommendations.
  • Managed inventory levels and organized merchandise displays.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Restocked shelves and ensured store cleanliness throughout shifts.
  • Collaborated with team members to enhance customer service experiences.
  • Maintained knowledge of current promotions and store policies.
  • Demonstrated excellent customer service skills at all times.

Associate

Blockbuster Entertainment
09.1998 - 01.2003
  • Company Overview: Video Rental store.
  • Customer service and sales associate at Blockbuster Video Rental Store.
  • Assisted customers with product selection and rental inquiries.
  • Managed inventory levels and organized movie displays effectively.
  • Processed transactions quickly and accurately at the checkout counter.
  • Developed promotional displays to enhance customer engagement and sales.
  • Collaborated with team members to improve store operations and efficiency.
  • Built relationships with customers by providing friendly customer service.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.

Education

High School Diploma - High school

Lamar High School
Houston, TX
01.1997

Skills

  • Communication skills
  • Technical and product support
  • Problem-solving abilities
  • Ticketing system expertise
  • Graphic and illustration design
  • Logo creation
  • Typography knowledge
  • Python, Go, and SQL proficiency
  • Kubernetes management
  • Git version control

Affiliations

  • Avid cyclist
  • Hiker

Websites

References

References available upon request.

Timeline

Independent Contractor

NexRep
02.2025 - 05.2025

Porting Agent for Verizon

Afni
06.2023 - Current

Freelance Graphic Designer/Concept Artist

Self Employed Services
01.2014 - Current

Convention Chair

Oni-Con LLC
01.2006 - Current

Store Associate

Hollywood Entertainment/Game Crazy
01.2003 - 01.2006

Associate

Blockbuster Entertainment
09.1998 - 01.2003

High School Diploma - High school

Lamar High School

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