Leea Soileau
Aberdeen
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. 10+ years customer service experience.
Overview
10
10
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
Hoquiam
04.2018 - Current
- Supervised daily operations and ensured compliance with food safety standards.
- Trained staff on customer service techniques and operational procedures.
- Managed inventory levels and ordered supplies to meet restaurant demands.
- Coordinated staff schedules to optimize workflow during peak hours.
- Resolved customer complaints and maintained a positive dining experience.
- Managed customer service inquiries and complaints in a timely manner.
Head Housekeeping Supervisor
Hi Tide Ocean Beach Resort
Moclips
02.2017 - 03.2018
- Inspected guest rooms and public areas for cleanliness and presentation quality.
- Managed inventory of cleaning supplies and equipment for optimal use.
- Collaborated with management to develop housekeeping policies and procedures.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Developed standard operating procedures for housekeeping activities such as laundry services, linen management, waste disposal.
- Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
- Created reports detailing daily operations such as room availability status or number of occupied rooms.
Housekeeper
Laurie christian reality
Ocean Shores
02.2016 - 02.2017
- Cleaned and maintained guest rooms to ensure high standards of hygiene.
- Organized laundry and linens efficiently for timely service.
- Assisted in inventory management of cleaning supplies and tools.
Education
General Education Diploma
Kinder, LASkills
- Staff training
- Food safety compliance
- Inventory management
- Quality control
- Decision making
- Coaching and mentoring
- Customer service and satisfaction
- Verbal and written communication
- Customer rapport
- Strategic planning
- Money handling
- Customer service
Timeline
Assistant Manager
SUBWAY®Restaurants
04.2018 - Current
Head Housekeeping Supervisor
Hi Tide Ocean Beach Resort
02.2017 - 03.2018
Housekeeper
Laurie christian reality
02.2016 - 02.2017
General Education Diploma