LEEAH JOHNSON
Trained Pre Closer
Marietta,GA
Summary
My objective is to secure a position as a pre-closer or closer at reputable law firm and expand my knowledge and skills while contributing to the success of the company.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Cady Studios
Atlanta, CA
10.2021 - 01.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
CO-OWNER
UP N SMOKE BBQ FOODTRUCK
Carbondale, IL
01.2017 - 04.2021
- My responsibility is to oversee day-to-day operations of food truck, maintain inventory records, ensure staff members follow proper sanitation procedures, and ensure customer service is satisfactory.
CUSTOMER CARE SPECIALIST
WPS
Marion, IL
10.2018 - 08.2019
- My responsibility was to answer inquiries from beneficiaries, providers, and other affiliated representatives or groups regarding TRICARE eligibility, benefit determinations, and claims adjudication questions or issues.
SERVER, BARTENDER, TRAINER EVENT STAFF
WALKER'S BLUFF WINERY
Carterville, IL
09.2016 - 08.2017
- My responsibility was to serve, greet, answer questions, provide suggestions as needed, and maintain a clean and safe environment for colleagues and visitors.
Education
BA - BEHAVIORAL SCIENCE
MISSOURI BAPTIST UNIVERSITY
01.2014 - 01.2015
GENERAL - STUDIES
SHAWNEE COMMUNITY COLLEGE
08.2009 - 08.2011
Skills
Real Estate Closing Path Certificate February 2022 - Real Estate Closing Path is a 6-week training course providing introductory knowledge of real estate closing fundamentals, including pre- and post-closing, closing, title search, lender package preparation, and hands-on experience with industry software, such as SoftPro, Qualia, and LandTech - Extensive networking with key leaders in the real estate closing industry
Beyond Computer Solutions Cyber Security Certificate February 2022 - Understanding of wire fraud recognition and prevention - Identified best practices for management of phishing emails
Additional Information
- ACTIVITIES
- BASSET certificate Food handlers license
- Podcasting
- Writing
- Reading
- Music
- Performance
Timeline
Customer Service Associate
Cady Studios
10.2021 - 01.2022
CUSTOMER CARE SPECIALIST
WPS
10.2018 - 08.2019
CO-OWNER
UP N SMOKE BBQ FOODTRUCK
01.2017 - 04.2021
SERVER, BARTENDER, TRAINER EVENT STAFF
WALKER'S BLUFF WINERY
09.2016 - 08.2017
BA - BEHAVIORAL SCIENCE
MISSOURI BAPTIST UNIVERSITY
01.2014 - 01.2015
GENERAL - STUDIES
SHAWNEE COMMUNITY COLLEGE
08.2009 - 08.2011