LeeAnn Eppley
Johnstown ,PA
Summary
Proven Customer Service Representative at Breezeline, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic complaint handling and effective problem-solving. Skilled in payment processing and customer relations, consistently delivering solutions that benefit both company and customers.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Breezeline
05.2016 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Marketing
Hollidaysburg Area Senior High School
Hollidaysburg, PA05.1984
Skills
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Product Knowledge
- Customer Service
Timeline
Customer Service Representative
Breezeline
05.2016 - 05.2024
Diploma - Marketing
Hollidaysburg Area Senior High School
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