Lee Ann Hutchison
Executive Assistant
Columbia,MO
Summary
Organized and dependable Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
25
25
years of professional experience
Work History
Executive Assistant/Office Manager
Culligan Water Conditioning Service
08.2006 - Current
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached new hires on company processes while managing employees to achieve maximum production.
Office Administrator
Culligan Water Conditioning
11.1997 - 08.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Interacted with customers by phone, email, or in-person to provide information.
- Used the POS cash drawer for over the counter sales for walk-in & call in customers. Reconciled daily & made deposit to send to the bank.
- Scheduled service for customers, routed the calls in the most efficient way daily, for the service department.
Education
Bachelor of Science - Business Administration
Stephens College
Columbia, MO05.1996
Skills
- Scheduling and Coordinating
- Coaching and Training
- Coordinate Events
- Customer Service
- Office Supplies and Inventory
- Business Administration
- Train Employees
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Executive Assistant/Office Manager
Culligan Water Conditioning Service
08.2006 - Current
Office Administrator
Culligan Water Conditioning
11.1997 - 08.2006
Bachelor of Science - Business Administration
Stephens College
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