LEEANN KEASLER

Wellington State Bank

08.2021 - Current

Processcustomer deposits and withdrawals accurately, balancing cash drawer daily
Participated in training sessions to stay on top of changes in banking regulations
Processed loan payments by verifying funds availability prior to disbursing funds
Process banking reports daily.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Provided customer records, account statements and copies of checks.