Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lee Ann Madden

Lumberton

Summary

Dynamic and compassionate professional with experience at Piedmont Airlines, adept at enhancing customer loyalty through exceptional service and conflict resolution. Certified in CPR and crisis prevention, I leverage strong interpersonal skills to empower individuals in mental health settings, fostering resilience and promoting a safe environment. Reliable and punctual, I excel in emergency situations.


Overview

11
11
years of professional experience

Work History

Flight Attendant

Piedmont Airlines
07.2023 - 05.2025
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.

Special Education/Mental Health Paraprofessional

Garnet Valley High School
10.2014 - 07.2023
  • Improved client mental health by developing and implementing individualized treatment plans.
  • Encouraged client self-advocacy, empowering individuals to make informed decisions about their own mental health care.
  • Provided one-on-one support to clients experiencing acute distress, utilizing active listening skills and grounding techniques as appropriate.
  • Facilitated the development of healthy coping mechanisms among clients through psychoeducational workshops and skill-building activities.
  • Promoted a safe and welcoming therapeutic environment, establishing clear boundaries and maintaining confidentiality at all times.

Education

High School Diploma -

Clearview High School
Mullica Hill, NJ
06-1996

Skills

  • Certified in CPR
  • First aid
  • Certified in Crisis prevention
  • Strong work ethic
  • Customer service
  • Reliability and punctuality
  • Safety procedures
  • Cultural awareness
  • Emergency situations managem

Timeline

Flight Attendant

Piedmont Airlines
07.2023 - 05.2025

Special Education/Mental Health Paraprofessional

Garnet Valley High School
10.2014 - 07.2023

High School Diploma -

Clearview High School

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