Angela Martinez
Cocoa,FL
Summary
Accomplished Flight Attendant offering over 7 years in domestic/international commercial and charter airline industries. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Flight Attendant
National Airlines
11.2024 - Current
- Provides supreme customer service to 150+ customers daily ranging from VIP, military personnel and foreign ground handlers.
- Oversaw inventory management of onboard supplies, ensuring availability for all flights.
- Performs pre-flight checks of equipment and safety features to ensure safe flight conditions.
- Executes highly complex, specialized catering and beverage services tailored to the client's needs.
Fine Dining Server
Chops Seafood & Steak
04.2024 - 08.2024
- Provided exceptional customer service in high-pressure fine dining environment.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
- Supported needs of 20 - person wait staff who attended to specific needs of countless customers daily for upscale restaurant with social relevancy and intentionality.
Fine Dining Server
Vine & Olive
12.2023 - 03.2024
- Delivered exceptional dining experiences by providing attentive service and menu knowledge.
- Trained new team members on service protocols and restaurant procedures, fostering a cohesive work environment.
Member Service Representative
Teleperformance USA/USAA
07.2023 - 12.2023
- Assisted members with account management, including payments, updating personal information and setting up automated payment plans.
- Delivered exceptional customer service to resolve inquiries and enhance member satisfaction.
Bartender
Village Idiot Pub
01.2021 - 07.2023
- Crafted and served a diverse range of beverages, ensuring quality and presentation standards.
- Managed bar inventory, monitored stock levels, and reordered supplies as needed.
Flight Attendant
Alaska Airlines
11.2017 - 01.2022
- Managed cabin safety protocols and conducted pre-flight briefings for crew and passengers.
- Delivered exceptional in-flight service to ensure passenger satisfaction and comfort.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Flight Attendant
US Airways
03.2014 - 05.2015
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Associate of Arts -
Brevard Community College
Cocoa, FL05-2012
Skills
- Compliance with safety standards
- Certified in CPR
- Reliability
- Professionalism
- Problem Solving
- Teamwork and Collaboration
- Conflict and Complaint Resolution
- Interpersonal Skills
- Adaptable and Flexible
- Customer service
- Strong work ethic
- Attention to detail
Timeline
Flight Attendant
National Airlines
11.2024 - Current
Fine Dining Server
Chops Seafood & Steak
04.2024 - 08.2024
Fine Dining Server
Vine & Olive
12.2023 - 03.2024
Member Service Representative
Teleperformance USA/USAA
07.2023 - 12.2023
Bartender
Village Idiot Pub
01.2021 - 07.2023
Flight Attendant
Alaska Airlines
11.2017 - 01.2022
Flight Attendant
US Airways
03.2014 - 05.2015
Associate of Arts -
Brevard Community College