Leeann R. Yorks
Mesa,AZ
Summary
Dynamic professional with a proven track record at Amazon Fulfillment Center, excelling in training and team leadership. Adept at conflict resolution and fostering collaboration, I bring strong communication skills and a keen attention to detail. Passionate about delivering exceptional customer care while maintaining efficiency in high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Learning Ambassador
Amazon Fulfillment Center (SCK9)(AZA3)
, USA
10.2020 - 02.2025
- Trained new associates and coached teams on productivity and safety practices
- Led by example to ensure workflow efficiency and quality standards
- De-escalated concerns and resolved issues while maintaining a calm presence
- Collaborated with leadership and remained adaptable during peak volume
Cashier / Barista
Sweet Lab Boba Tea & Desserts
Lodi, USA
01.2020 - 10.2020
- Provided friendly, fast-paced service to customers in a busy tea shop
- Balanced multiple tasks including drink prep, cash register, cleaning, and food handling
- Delivered top-tier customer experiences with a positive and upbeat attitude
- Maintained a clean, organized work environment and followed food safety guidelines
- Trusted to open/close the store and train newer employees
Gastroenterology & Urology Intern
Sutter Gould Medical Foundation
Stockton, USA
12.2019 - 01.2020
- Assisted with patient intake, cleaning exam rooms, and office organization
- Maintained confidentiality and helped create a calm, supportive environment
Care Intern
Vienna Nursing & Rehab Center
Lodi, USA
09.2019 - 12.2019
- Supported elderly residents with daily tasks and companionship
- Gained valuable experience in empathy, care, and patient interaction
Education
College - Psychology
San Joaquin Delta College
Stockton, CA04.2025
High School -
Ronald E. McNair High School
Stockton, CA05.2020
Skills
- Fast learner
- Attention to detail
- Excellent communicator
- High emotional intelligence
- Comfortable in high-volume environments
- Comfortable in fast-paced environments
- Passionate about customer care
- Product knowledge
- POS system experience
- Cash-handling experience
- Strong team player
- Leadership experience
- Clean work ethic
- Organized work ethic
- Dependable work ethic
- Communication skills
- Active listening
- Training development
- Data analysis
- Training facilitation
- Team collaboration
- Conflict resolution
Certification
CPR & Basic Life Support, American Heart Association, 02/22, Willing to renew if needed
Leadership And Volunteer
Key Club Division 27 North, Member Recognition Coordinator, Organized monthly engagement forms and digital recognition tools, Planned safe events and supported peers through task delegation, Managed a mini board, showcasing leadership and communication strengths
Timeline
Learning Ambassador
Amazon Fulfillment Center (SCK9)(AZA3)
10.2020 - 02.2025
Cashier / Barista
Sweet Lab Boba Tea & Desserts
01.2020 - 10.2020
Gastroenterology & Urology Intern
Sutter Gould Medical Foundation
12.2019 - 01.2020
Care Intern
Vienna Nursing & Rehab Center
09.2019 - 12.2019
College - Psychology
San Joaquin Delta College
High School -
Ronald E. McNair High School
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