Maggie Kral
Racine,WI
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Learning Ambassador
Amazon Fufillment
09.2023 - Current
- Monitored package preparation by unloading deliveries
- Train incoming associates
- Handled between 50,000-100,000 packages per business day
- Carefully stowed packages to strategic locations
- High speed engagement and high productivity
- Prioritized rapid change as business progressed.
Shift Supervisor
Starbucks
03.2022 - 09.2023
- Responsible for $10,000-$15,000 of cash flow per day
- Leveraged store data to accurately forecast inventory needs
- Auditing and counting cash tills
- Mentored store baristas on customer relationships and advanced product knowledge
- Prioritized Organization.
Customer Service Representative Intern
Uline
07.2021 - 02.2022
- Taking orders via phone
- Noting customer complaints and testimonials
- Problem solving on a daily basis
- Order tracking and contacting various departments
- Ensuring a positive experience and winning the sale.
Director of Drive Thru (PM)
Chick-Fil-A
03.2019 - 07.2021
- Extremely fast-paced environment
- Leading and advising co-workers
- Overseeing Drive Thru operations
- Solving any negative interactions from guests
- Auditing and counting money
- Sales, Cashiering, Stocker, Assisting guests and ensuring a positive experience.
Education
Master of Arts - Criminal Justice And Criminology
University of Wisconsin-Milwaukee
Milwaukee, WI05.2026
Bachelor of Arts - Sociology
University of Wisconsin Parkside
Kenosha, WI05.2024
High School Diploma -
The REAL School
06.2020
Skills
- Positive attitude
- Fast learner
- Problem Solver
- Self-Motivated
- Relationship Building
- New Hire Training
- POS System Operation
- Active Listener
- Exemplary customer service
- Leadership Qualities
- Workplace Safety
Timeline
Learning Ambassador
Amazon Fufillment
09.2023 - Current
Shift Supervisor
Starbucks
03.2022 - 09.2023
Customer Service Representative Intern
Uline
07.2021 - 02.2022
Director of Drive Thru (PM)
Chick-Fil-A
03.2019 - 07.2021
Master of Arts - Criminal Justice And Criminology
University of Wisconsin-Milwaukee
Bachelor of Arts - Sociology
University of Wisconsin Parkside
High School Diploma -
The REAL School
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