Leeann Smith
St. Petersburg,FL
Summary
Dedicated Customer Service professional providing outstanding customer service skills with proven ability to prioritize and multi-task in fast-paced working environment. Successfully works to ensure that stock and merchandise maintains a consistent flow. Experienced with handling escalated customer support issues in a friendly manner. Reliable and honest with a customer satisfaction focused approach.
Overview
6
6
years of professional experience
Work History
Enrollment Specialist
Excess Telecom
Tampa, FL
10.2023 - 06.2024
- Drive sales through effective communication with customers
- Provided customers with friendly customer service
- Managed count of stock for entire team, put in orders for devices to ensure product availability
- Responsible for picking up and distributing devices to team.
- listened to and understood customers needs and discussed options and outlined best fit services.
- Reviewed applications for accuracy before submitting them for approval
- maintained up to date knowledge of changes in company policies and procedures as well as state and federal regulations.
- Supervised team of Enrollment specialists to ensure effective customer service and adherence to company policies
Enrollment Specialist
Excess telecom
Las Vegas , NV
09.2018 - 10.2023
- Drive sales through effective communication with customers
- Provided customers with friendly customer service.
- Maintained count of stock for entire team, put in orders for more devices as needed to ensure product flow and availability.
- Responsible for picking up and distributing merchandise to team.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Reviewed applications for accuracy before submitting them for approval.
- Maintained up-to-date knowledge of changes in company policies, procedures, and state/federal regulations.
- Supervised team of enrollment specialist to ensure effective customer service and adherence to company policies.
Education
Bachelor of Arts - Social Work
Walden University
Online06-2027
GED -
Hawkeye Community College
Waterloo, IA09-2013
Skills
- Interpersonal Relations
- Sales experience
- Time management proficiency
- Record maintenance
- Client Relationship Building
- Customer service background
- Workflow Optimization
- Decision Making Aptitude
- Task Prioritization
- Decision-Making
- Team Collaboration
- Problem-solving aptitude
Timeline
Enrollment Specialist
Excess Telecom
10.2023 - 06.2024
Enrollment Specialist
Excess telecom
09.2018 - 10.2023
Bachelor of Arts - Social Work
Walden University
GED -
Hawkeye Community College
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