BRITTANY HAWKINS
Jackson,MS
Summary
Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances.
Overview
11
11
years of professional experience
Work History
Enrollment Specialist
Allegiant
06.2022 - 06.2023
- Coordinated with other departments to ensure timely processing of admission applications.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
Gas Station Manager
Murphy USA
Clinton, MS
02.2012 - 02.2020
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Monitoring gas prices to ensure they remain competitive in the market.
- Approving purchase orders for supplies required by the gas station's operations.
Delivery Courier
FedEx
PEARL, MS
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
- Drove an assigned truck between designated points according to established schedules for delivery purposes.
Education
PHLEBOTOMY - Phlebotomy
MS SCHOOL OF HEALTH SERVICES AND CAREERS
JACKSON, MS03-2008
GED -
Callaway High School
Jackson, MSSkills
- Understanding of customer support
- Record maintenance
- Policy Interpretation
- Sales experience
- Workflow Optimization
- Interpersonal Relations
- Customer service expertise
- Telephone and email skills
- Marketing knowledge
- Data entry skills
- Budget Planning
Timeline
Enrollment Specialist
Allegiant
06.2022 - 06.2023
Gas Station Manager
Murphy USA
02.2012 - 02.2020
Delivery Courier
FedEx
PHLEBOTOMY - Phlebotomy
MS SCHOOL OF HEALTH SERVICES AND CAREERS
GED -
Callaway High School
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