LeeAnn Terliamis

• Entered customer interaction details in TRACE system to track requests, shipping problems and record actions taken to resolve issues.
• Provided primary customer support to internal and external customers.
• Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
• Processed customer inbound and outbound shipments.
• Addressed escalated customer service issues sent from TRACE teams to help recover lost or mishandled packages.
• Collect, process daily cash recap for entire station and forward to Memphis hub.
• Collect all domestic and international manifests for station, scan images and forward for billing, as well as, international customs.
• Track all international packages to ensure clearance through domestic and foreign customs. Collect and provide new information for customs clearance.

• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries within delivery time guarantee.
• Followed company policies and procedures during shift.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Tracked delivery information, mileage and fuel use while on shift.
• Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
• Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
• Reported suspected mechanical issues quickly to supervisor and mechanic for remediation.
• Picked up packages and made deliveries promptly. I always maintained a 100% or better even as a swing driver.

• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Scheduled and confirmed appointments and meetings for polygraph examiners.
• Updated and handled daily files.
• Processed payments for sessions.
• Pulled and prepped appointment files for examiners.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Cleaned equipment, did laundry and organized front desk/ gym.
• Processed sales and returns of supplements and merchandise.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Kept accounts in balance and ran daily reports to verify totals.

Exact same job and duties at Addison, TX position. I transferred within the company from Colorado to Texas.

• Developed loyal and highly satisfied customer base through proactive customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Reduced financial discrepancies by monitoring credit card sales and deposits.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.