Hi, I’m
Renee' C. Shilo
Southwest Airlines
Houston,TX
It is never too late to be what you might have been.
George Eliot
Summary
Proficient customer service agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
21
years of professional experience
Work History
Southwest AirlinesHouston, TX
Customer Service Agent
12.2001 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Adapted to new applications and maintained knowledge of current technologies.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Provided primary customer support to internal and external customers
- Resolved many customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Entered customer information into customized computer system with Altea Customer Management to document and organize client records
Education
University of Texas At AustinAustin, TX
Bachelor of Arts from Liberal Arts And General Studies
Skills
- Calm and Professional Under Pressure
- Information Updates
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Excellent Attention to Detail
- Operational Efficiency
- Understanding Customer Needs
- Documentation
- Passenger Support
- Ticket Changes
- Making Announcements
- Team-Oriented and Cooperative
- Customer Account Management
- Dispute Resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
Southwest Airlines
12.2001 - Current
University of Texas At Austin
Bachelor of Arts from Liberal Arts And General Studies
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