LEE ANN WITWER

JAKES CAFE

02.2015 - 12.2025

Supervised daily operations, ensuring exceptional customer service and adherence to quality standards.
Trained and mentored new staff on menu offerings and effective service techniques.
Coordinated with kitchen staff to streamline food preparation and delivery processes.
Managed customer complaints, providing prompt and effective resolutions to enhance satisfaction.
Developed and maintained positive relationships with regular customers, fostering loyalty and repeat business.
Oversaw inventory management, ensuring stock levels met operational needs without excess waste.
Managed high volume dining periods with effective time management and strong multitasking abilities.
Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Cultivated warm relationships with regular customers.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.