LEE ANN WITWER
Tulsa,OK
Summary
Accomplished Lead Server at JAKES CAFE, renowned for enhancing customer satisfaction through exceptional problem-solving and team leadership. Successfully trained staff in full-service dining and safe food handling, boosting efficiency by 20%. Cultivated strong customer relationships, driving repeat business and fostering a positive, friendly atmosphere.
Overview
11
11
years of professional experience
Work History
Lead Server
JAKES CAFE
02.2015 - 12.2025
- Supervised daily operations, ensuring exceptional customer service and adherence to quality standards.
- Trained and mentored new staff on menu offerings and effective service techniques.
- Coordinated with kitchen staff to streamline food preparation and delivery processes.
- Managed customer complaints, providing prompt and effective resolutions to enhance satisfaction.
- Developed and maintained positive relationships with regular customers, fostering loyalty and repeat business.
- Oversaw inventory management, ensuring stock levels met operational needs without excess waste.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Education
No Degree - Business Major
UNIV. OF PHOENIX
Tulsa, OKSkills
Problem-solving
Attention to detail
Team leadership
Positive and friendly attitude
Full service dining
Staff training
Safe food handling
Staff supervision
Timeline
Lead Server
JAKES CAFE
02.2015 - 12.2025
No Degree - Business Major
UNIV. OF PHOENIX