Leeanna Laureano
Lackawanna,New York
Summary
Knowledgeable and dedicated professional with skills in oral and written communications. Efficient while working in a fast-paced setting while specializing in quality and accuracy of all tasks provided.
Overview
1
1
year of professional experience
Work History
Account Specialist/Customer Service
Willis Towers Watson Via Benefits
09.2021 - 01.2023
- Assisted over 40 participants a day with accounts via phone regarding both employer funded and employee funded HSA, HCFSA, HRA in a fast paced settings while notating each account for future encounters.
- Contacted pharmacies, hospitals and insurance companies to request accurate documentation to process claims in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted employees with selecting the best fit insurance for themselves and dependents that employers offered by maintaining extensive up to date knowledge of products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified discrepancies and billing issues daily.
Education
No Degree - Medical Coding And Billing.
Bryant And Stratton College
Getzville, NY2024
High School Diploma -
Global Concepts Charter High School
Lackawanna, NY06.2014
Skills
- Microsoft Office knowledge
- Discrepancy Research
- Data Entry
- HIPAA (1 year)
- Computer skills
- Customer Data Confidentiality
- Account Inquiries
- Call Volume and Quality Metrics
- Phone etiquette
Additional Information
- (716) 553-1641
Timeline
Account Specialist/Customer Service
Willis Towers Watson Via Benefits
09.2021 - 01.2023
No Degree - Medical Coding And Billing.
Bryant And Stratton College
High School Diploma -
Global Concepts Charter High School
Similar Profiles
Laura SpeasmakerLaura Speasmaker
Licensed Benefit Advisor at Extend Health, Willis Towers Watson, VIA BenefitsLicensed Benefit Advisor at Extend Health, Willis Towers Watson, VIA Benefits
Charles Sloan, Jr.Charles Sloan, Jr.
Benefits Advisor at Willis Towers Watson Via BenefitsBenefits Advisor at Willis Towers Watson Via Benefits
Undrea JacksonUndrea Jackson
Licensed Benefits Advisor at Willis Towers Watson Via BenefitsLicensed Benefits Advisor at Willis Towers Watson Via Benefits