Leeanna Laureano
Lackawanna,New York
Summary
Knowledgeable and dedicated professional with skills in oral and written communications. Efficient while working in a fast-paced setting while specializing in quality and accuracy of all tasks provided.
Overview
1
1
year of professional experience
Work History
Account Specialist/Customer Service
Willis Towers Watson Via Benefits
2021.09 - 2023.01
- Assisted over 40 participants a day with accounts via phone regarding both employer funded and employee funded HSA, HCFSA, HRA in a fast paced settings while notating each account for future encounters.
- Contacted pharmacies, hospitals and insurance companies to request accurate documentation to process claims in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted employees with selecting the best fit insurance for themselves and dependents that employers offered by maintaining extensive up to date knowledge of products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified discrepancies and billing issues daily.
Education
No Degree - Medical Coding And Billing.
Bryant And Stratton College
Getzville, NY2024
High School Diploma -
Global Concepts Charter High School
Lackawanna, NY06.2014
Skills
- Microsoft Office knowledge
- Discrepancy Research
- Data Entry
- HIPAA (1 year)
- Computer skills
- Customer Data Confidentiality
- Account Inquiries
- Call Volume and Quality Metrics
- Phone etiquette
Additional Information
- (716) 553-1641
Timeline
Account Specialist/Customer Service
Willis Towers Watson Via Benefits
2021.09 - 2023.01
No Degree - Medical Coding And Billing.
Bryant And Stratton College
High School Diploma -
Global Concepts Charter High School
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