Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Leeanna Laureano

Lackawanna,New York

Summary

Knowledgeable and dedicated professional with skills in oral and written communications. Efficient while working in a fast-paced setting while specializing in quality and accuracy of all tasks provided.

Overview

1
1
year of professional experience

Work History

Account Specialist/Customer Service

Willis Towers Watson Via Benefits
09.2021 - 01.2023
  • Assisted over 40 participants a day with accounts via phone regarding both employer funded and employee funded HSA, HCFSA, HRA in a fast paced settings while notating each account for future encounters.
  • Contacted pharmacies, hospitals and insurance companies to request accurate documentation to process claims in a timely manner.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assisted employees with selecting the best fit insurance for themselves and dependents that employers offered by maintaining extensive up to date knowledge of products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Identified discrepancies and billing issues daily.

Education

No Degree - Medical Coding And Billing.

Bryant And Stratton College
Getzville, NY
2024

High School Diploma -

Global Concepts Charter High School
Lackawanna, NY
06.2014

Skills

  • Microsoft Office knowledge
  • Discrepancy Research
  • Data Entry
  • HIPAA (1 year)
  • Computer skills
  • Customer Data Confidentiality
  • Account Inquiries
  • Call Volume and Quality Metrics
  • Phone etiquette

Additional Information

  • (716) 553-1641

Timeline

Account Specialist/Customer Service

Willis Towers Watson Via Benefits
09.2021 - 01.2023

No Degree - Medical Coding And Billing.

Bryant And Stratton College

High School Diploma -

Global Concepts Charter High School

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Leeanna Laureano