Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lee Chambers

Singer,LA

Summary

I love a challenge. I'm a very fast learner. I've always been told I'm a hard worker and display leader abilities. I get along with everyone. I'm a single mother of 2 awesome boys! We have a dog named Jax. He's our baby. I'm very energetic and will do whatever it takes to get the job done. I expect everyone to treat me with the same respect that they get from me.

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.

Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.

Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Highly skilled IT Technician with robust background in troubleshooting, software and hardware installation, and network support. Display strong abilities in problem-solving, customer service, and technical communication. Proven track record of enhancing system performance and reducing downtime across various work settings. Known for adapting quickly to new technologies and mastering innovative tools.

Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

14
14
years of professional experience

Work History

IT Technician

Modern Business Machines of LC
Lake Charles, Louisiana
10.2017 - 10.2024
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Resolved hardware issues including replacing parts as necessary.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

Cocktail Server

Isle of Capri Casino
Lake Charles, Louisiana
07.2010 - 10.2017
  • Greeted guests and provided menus.
  • Communicated with customers to take drink orders accurately.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared and served alcoholic beverages in accordance with company standards.
  • Checked identification of customers to verify age requirements for purchase of alcohol.
  • Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
  • Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
  • Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
  • Processed cash payments from customers using a point-of-sale system.
  • Received payment by cash or credit card and return change when necessary.
  • Answered questions regarding drinks specials and menus items.
  • Provided excellent customer service at all times.
  • Cleared tables quickly after guests departed.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Stocked ice, napkins, straws, condiments, on the bar top.
  • Replenished liquor bottles as needed throughout shift.
  • Performed opening, closing duties such as setting up, breaking down the bar area.
  • Cleaned bar area including wiping surfaces, disposing trash.
  • Verified inventory levels for ordering purposes.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Communicated with patrons to offer friendly service and determine needs.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Maintained tidiness and organization throughout bar area.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Prepared both alcoholic and non-alcoholic beverages for patrons.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked identification prior to serving.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Maintained confidentiality of guest information and payment transactions.
  • Greeted guests warmly and provided immediate seating according to floor plan.
  • Implemented upselling techniques to maximize revenue.
  • Communicated effectively with kitchen staff to ensure timely delivery of orders.
  • Developed rapport with regular customers to encourage repeat business.
  • Handled special guest requests with professionalism and discretion.
  • Presented menus and specials, answering questions regarding ingredients and preparation.
  • Ensured cleanliness of tables, bar area, and workstations at all times.
  • Adhered to all food safety and quality regulations.
  • Ensured compliance with all legal requirements regarding alcohol service.
  • Took orders efficiently while offering recommendations to enhance guest experience.
  • Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
  • Processed payments and transactions using POS system with accuracy.
  • Managed multiple tables simultaneously while maintaining high-quality service.
  • Created and maintained a welcoming atmosphere for all guests.
  • Assisted in inventory control and restocking of bar supplies and ingredients.
  • Participated in team meetings and training sessions to improve service and sales skills.
  • Served cocktails, beverages, and selected dishes promptly and accurately.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Presented menus and answered questions regarding items.
  • Informed customers of daily specials and signature menu items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Remodeling Carpenter

Strong's Remodeling
Moreauville, Louisiana
07.2013 - 08.2017
  • Assisted in the demolition of existing structures to prepare for remodeling projects.
  • Installed cabinets, doors, windows and other interior fixtures according to blueprints and specifications.
  • Cut lumber and drywall to specified sizes with power saws and hand tools.
  • Constructed frames for walls, ceilings and floors using wood components.
  • Installed roofing materials such as shingles, shakes, asphalt and metal roofing systems.
  • Assembled cabinetry by cutting through sheet material with a circular saw or router.
  • Measured distances accurately using tape measures, levels and squares.
  • Checked accuracy of cut pieces against plans before installation.
  • Applied different types of finishes including paint, stain, varnish and polyurethane coating.
  • Maintained carpentry tools in good condition; sharpened blades as needed.
  • Repaired damaged parts of buildings such as walls, floors and roofs.
  • Replaced worn out parts such as door locks, hinges and window panes.
  • Inspected existing structures prior to renovation work to identify areas requiring repair or replacement.
  • Adhered to safety protocols while operating power tools such as drills, grinders and sanders.
  • Worked closely with contractors to ensure timely completion of projects within budget constraints.
  • Resolved problems related to design or functionality during project implementation.
  • Ensured all building materials were installed correctly according to manufacturer's instructions.
  • Performed post-construction cleaning tasks such as sweeping debris from the site area.
  • Installed cabinets, base cabinets and crown molding.
  • Used various carpenter's hand tools, portable power tools and standard measuring instruments.
  • Performed various carpentry duties, including both rough and finish carpentry.
  • Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.
  • Repaired or replaced damaged or defective parts using power tools and equipment.
  • Shaped or cut materials to proper measurements using hand tools, machines or power saws.
  • Used band, circular and compound miter saws.
  • Conducted inspections, diagnosed problems, took measurements and made necessary adjustments to complete projects according to specifications.
  • Positioned and installed floor joists, trusses and rafters.
  • Reviewed jobsite needs with foreman and coordinated construction.
  • Cut timber, panels and other wooden materials according to measured dimensions.
  • Promoted team safety by keeping work areas free of hazards.
  • Applied design-specific wood and composite trim according to architectural plans and neighborhood regulations.
  • Laid and stained oak casings and hardwood floors.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Utilized various tools, equipment, materials and forming systems to complete construction tasks.
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
  • Worked independently on projects and tasks within carpentry team.
  • Installed windows, flooring, or trim using hand or power tools.
  • Measured and marked cut lines on materials using ruler or marking gauge.
  • Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
  • Fashioned frameworks or props using hand tools and wood screws, nails or glue.
  • Consistently constructed square and level projects.
  • Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
  • Studied blueprints or building plans to prepare layout and materials required.
  • Roughed in door and window frames or subflooring in structures undergoing construction or repair.
  • Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.
  • Inspected tiles, wall coverings or woodwork for breakage or damage.
  • Maintained records and documented actions for progress reports.
  • Provided technical advice on remodeling techniques that would improve structural integrity or aesthetic appeal.

Education

Bachelor of Science - Nursing

Lamar Institute of Technology
Beaumont, TX

Associate of Science - Nursing

McNeese State University
Lake Charles, LA

Bachelor of Science - Sonogram Technician

Lamar State College - Orange
Orange, TX

Skills

  • Security patching
  • Hardware Installation
  • System performance optimization
  • Peripheral Repair
  • Help Desk Operations
  • Application installations
  • Desktop Technical Support
  • Debugging
  • Peripheral maintenance
  • Software configuration
  • Helpdesk services
  • Software deployment management
  • Data Recovery
  • User Training
  • Operating system management
  • Network Troubleshooting
  • Mobile Device Management
  • Remote Support
  • Network Maintenance
  • Virtualization Technologies
  • Application support
  • Wireless Networking
  • Network Security
  • System Administration
  • Troubleshooting and diagnostics
  • Software updating
  • Server maintenance
  • Technical Support

Timeline

IT Technician

Modern Business Machines of LC
10.2017 - 10.2024

Remodeling Carpenter

Strong's Remodeling
07.2013 - 08.2017

Cocktail Server

Isle of Capri Casino
07.2010 - 10.2017

Bachelor of Science - Nursing

Lamar Institute of Technology

Associate of Science - Nursing

McNeese State University

Bachelor of Science - Sonogram Technician

Lamar State College - Orange
Lee Chambers