James Sumba
Moorhead,MN
Summary
Dedicated IT Technician known for strong problem-solving abilities and attention to detail. Skilled in troubleshooting network issues and managing IT assets, ready to leverage expertise to support operational excellence and user satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
Moorhead Public Service
Moorhead, Minnesota
05.2023 - Current
- Installed and configured hardware and software for employee workstations.
- Provided technical support to staff for software and network issues.
- Maintained inventory of IT equipment and managed asset tracking systems.
- Assisted in troubleshooting network connectivity problems for users.
- Conducted regular system updates to ensure security compliance.
- Documented technical procedures and user guides for reference.
- Collaborated with team members on IT projects and initiatives.
- Trained new employees on basic IT policies and procedures.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Provided training sessions for end users on how to use various software programs.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Provided recommendations on hardware purchases based on customer requirements.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Participated in team meetings to discuss project status updates.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Monitored system performance and implemented preventive maintenance procedures.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Assisted with the deployment of new applications and updates to existing applications.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Coordinated with vendors for repair services when needed.
- Maintained positive working relationship with fellow staff and management.
- Oversaw daily performance of computer systems.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Collected, analyzed and reported on data for use in operational planning.
- Conducted workflow analysis, space design or cost comparison analysis.
Network Analyst
Army National Guard - Cyber Protection Team
Bismarck, North Dakota
03.2022 - Current
- Documented network configurations and updates for reference purposes.
- Conducted regular security assessments to protect network integrity.
- Collaborated with team members on network design and implementation projects.
- Provided training to users on effective network usage and best practices.
- Designed high availability solutions utilizing load balancers, VPNs and other technologies.
- Assessed networks and systems to identify weaknesses and implemented fixes for risk mitigation.
Production Controller
North Dakota Army National Guard
Fargo, North Dakota
03.2018 - 05.2023
- Coordinated production schedules to optimize workflow and resource allocation.
- Monitored inventory levels to ensure timely replenishment of materials.
- Managed quality control processes to maintain product standards and compliance.
- Collaborated with cross-functional teams to resolve production issues promptly.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Analyzed production data to identify trends and inform decision-making processes.
- Maintained accurate documentation of production activities and inventory records.
- Implemented new procedures to streamline workflow and reduce costs.
- Completed shipping information and delivery date input.
- Scheduled deliveries and orders according to needs and production schedules.
- Planned and monitored material movement in production cycles.
- Filled out routine paperwork about staffing, output and inventory control.
- Ordered additional supplies as needed based on forecasts or changes in demand.
- Created reports detailing production progress and inventory levels.
- Provided technical assistance and information to staff regarding planning program areas and ordinances.
- Scheduled space or equipment for special programs, meetings and conferences.
Education
Master of Science - Cyber Security
University of Charleston WV
Charleston, WV04-2023
Bachelor of Science - Cyber Security
University of Charleston WV
Charleston, WV01-2021
Skills
- Technical support
- Network troubleshooting
- Hardware installation
- System configuration
- Security assessments
- Problem solving
- Risk mitigation
- Documentation management
- Information security
- Network security
- Customer service
- Inventory control systems
- Software configuration
- Security patching
- Mobile device management
- System administration
- Server maintenance
- Application support
- Remote support
- Peripheral repair
- Software deployment management
Certification
- Comptia Security Plus
- PCEP
Timeline
IT Technician
Moorhead Public Service
05.2023 - Current
Network Analyst
Army National Guard - Cyber Protection Team
03.2022 - Current
Production Controller
North Dakota Army National Guard
03.2018 - 05.2023
Master of Science - Cyber Security
University of Charleston WV
Bachelor of Science - Cyber Security
University of Charleston WV