LeeAnne McGrady
MD
Summary
Highly communicative Payroll Specialist promoting 10 years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing and Corporate Payroll System. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets. Seasoned Payroll Specialist bringing 10 years experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
37
37
years of professional experience
Work History
Payroll Processor
Mid Atlantic Warehouse Services
Brandywine, Maryland
01.2012 - Current
- Verify and submit timekeeping information for accurate and efficient payroll processing.
- Perform calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Manage payroll data entry and processing for approximately 200 employees to comply with predetermined company guidelines.
- Investigate payroll variances and employee claims to resolve discrepancies and balance financial records.
- Review time records for approximately 200 employees to verify accuracy of information.
- Check figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Upload time records into Corporate Payroll and made adjustments to create accurate database for payroll processing functions.
- Produce payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Employ error identification and audit tools to effectively resolve payroll discrepancies.
- Led payroll production for multistate organization.
Customer Service Director
Regency Furniture
Brandywine, Maryland
07.2001 - Current
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Maintained financial accounts by processing customer adjustments.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Directed team of 60 supervisors and managers to enhance across-the-board customer support and better meet company service demands.
Office Manager
Bon Ton Foods
Newport News, Virginia
07.1996 - 05.2001
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Oversaw quality control and productivity rates to increase revenue and production times.
Medical Office Assistant
Doan Chiropractic
Chesapeake, Virginia
04.1995 - 06.1996
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
Education
No Degree - General Studies
Tidewater Community College
Chesapeake, VirginiaSkills
- Decision Making
- Typing and 10-Key Entry
- Microsoft Office
- Critical Thinking
- Problem Detection
- Logical and Reasonable
- Time Tracking and Review
- Clerical Support
- Employee File Maintenance
- Wages and Deduction Calculation
- Customer Service
- Organization and Prioritization
- Performance Monitoring
- Dependable and Adaptable
- Verbal and Written Communication
- E-Mail and Telephone Communication
- Concentration and Speed
- Information Auditing and Verification
- Attention to Detail
- Stress Tolerance
- Timecard Management
- Conflict Resolution
- Paperwork Processing
- Payroll Reconciliation
- Database Maintenance
- Employee Training
- Accurate Documentation
Timeline
Payroll Processor
Mid Atlantic Warehouse Services
01.2012 - Current
Customer Service Director
Regency Furniture
07.2001 - Current
Office Manager
Bon Ton Foods
07.1996 - 05.2001
Medical Office Assistant
Doan Chiropractic
04.1995 - 06.1996
No Degree - General Studies
Tidewater Community College