LeeAnn Marie Galvan

• Oversee daily store operations, including inventory control, cash management, and staff scheduling.

• Lead a sales team to consistently meet and exceed monthly KPIs for new activations, upgrades, and accessory sales.

• Provide expert-level knowledge on mobile plans, devices, and technical troubleshooting to ensure customer retention.

• Train and mentor new hires on sales techniques and point-of-sale (POS) systems.

• Delivered exceptional customer service to enhance satisfaction and loyalty.
• Assisted customers in selecting products that met their needs and preferences.
• Processed sales transactions accurately using point-of-sale systems.
• Maintained knowledge of current promotions and product offerings to drive sales.

• Promoted to Manager to oversee kitchen and front-of-house operations.

• Ensured strict adherence to food safety and health department regulations.

• Managed staff performance, handled customer complaints, and optimized kitchen workflows during peak hours.

• Provided fast, friendly service in a high-volume environment.

• Accurately handled cash and credit transactions while maintaining a balanced register.

• Assisted in food preparation and maintained a clean, organized workspace.