Leeasia Helms
Cordova,TN
Summary
Polite and professional individual with a proven track record of effectively applying strong communication and problem resolution skills to address customer issues. Demonstrated success in surpassing productivity and quality targets in high-volume settings. Skillfully builds long-lasting and loyal customer relationships.
Overview
12
12
years of professional experience
Work History
Manager
Cat Walk
Memphis, TN
01.2018 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Sold admission, processed payments and issued tickets.
- Counted cash in register drawer at beginning and end of shift.
Cashier
Circle K
Memphis, TN
08.2019 - 03.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Team Leader
William Sonoma
Memphis, TN
07.2018 - 07.2019
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Inventory Coordinator
Kirkland's Home Decor
Jackson, TN
06.2015 - 03.2018
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Monitor associates work performance and provide feedback for improvement.
- Ability to take instruction and follow through, as well as effectively give instruction to others
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Summer Camp Teacher
Tr White
Jackson, TN
06.2013 - 07.2017
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Taught classes on variety of topics, including painting, collage, color theory, art installation, earthworks, basic drawing, portraiture and figure drawing, organizing and writing original lesson plans for each class.
- Observed pupils' work to determine student progress or make suggestions for improvement.
Education
Some College - Biology
Lane College
Jackson, TNHigh School Diploma -
Jackson Central Merry High School
Jackson Tn4 2015
Skills
- Maintaining standards
- Reporting Proficiency
- Customer Service Expertise
- Data collection and analysis
- Data imports
- Customer support
- Payment collection
- Effective Telephone Interaction
Education
Jackson Tn,Jackson, TN
Timeline
Cashier
Circle K
08.2019 - 03.2020
Team Leader
William Sonoma
07.2018 - 07.2019
Manager
Cat Walk
01.2018 - Current
Inventory Coordinator
Kirkland's Home Decor
06.2015 - 03.2018
Summer Camp Teacher
Tr White
06.2013 - 07.2017
Some College - Biology
Lane College
High School Diploma -
Jackson Central Merry High School