Leeaster Collins

• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Coordinated essential services for clients, resulting in improved overall well-being and self suffient.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.

• Built relationships with defendants and offenders, assessing living conditions and case background information.
• Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
• Wrote progress reports and testified under oath at court hearings.
• Maintained organized offender records and documentation in compliance with department and legal standards.
• Evaluated people on probation to determine best course of rehabilitation.
• Helped resolve probationer issues with housing, employment and healthcare.
• Researched each case thoroughly to strengthen case outcomes.

• Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
• Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
• Provided court testimony to support court decisions.
• Performed routine home inspections and drug tests for offenders on parole.

• Oversaw safety and security of each youth under supervision.
• Approached conflicts and crisis situations in calm and professional way.
• Assisted with developing goals and improvement plans for each objective.
• Helped youth offenders or at-risk individuals improve abilities, behavior and emotional strength.
• Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Helped set appropriate goals and plans to achieve targets.
• Worked directly with at-risk or youth offenders to improve life skills.
• Coordinated youth programs and activities to enhance life quality and self-esteem.

* Coached and developed store associates through formal and informal interactions.

• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Reviewed inventory and sales records to prepare reports for management and budget departments.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Trained and mentored associates to teach daily tasks and procedures.
• Reviewed customer feedback to make operational improvements and promote satisfaction.