
Dynamic banking professional with 25+ years of leadership experience in retail banking, lending, deposit growth, deposit operations, branch management, and team development. Builds high-performance cultures through strategic leadership, compliance-driven execution, and client-centric service. Proven expert in coaching, CRM utilization, and aligning operations with institutional goals, core values, and business plan playbooks. Committed to ethical leadership, inclusive culture-building, and concierge-level service that deepens customer loyalty, fuels growth, retention, employee engagement, and brand recognition.
● Spearheaded optimization of core, online, card, and wire systems, reduced onboarding time and mitigated risk exposure through workflow redesign, automation, and system enhancements.
● Designed and deployed institutional policies, procedures, and training programs to strengthen employee capability, ensure compliance in operational alignment with board and regulatory requirements.
● Collaborated on investor relations and capital strategy, helping present business plan that secured $29M in launch funding to drive the bank’s foundational rollout and operational buildout.
● Engineered and executed deposit growth campaigns, expanding the deposit base to $39M through outbound and organic initiatives.
● Executed daily fraud, BSA/AML system administration, case resolution, and regulatory reporting, achieving
zero-finding 2023-24 audits.
● Drove over 60% of customer-centric organizational growth by directing sales and onboarding, product usage, digital enrollments, and the rollout of promotional rates and household campaigns.
● Developed and launched a product suite, lifecycle strategy, and rate structures to attract a diverse clientele and minimize rate risk, aligning with market trends and bank liquidity to drive profitability.
● Oversaw daily bank operations and sales performance across team, maintaining zero transactional losses through team accountability.
● Led daily banking operations and sales team performance; maintained zero transactional losses through disciplined oversight and collaborative audit readiness.
● Originated and managed commercial deposit and treasury management portfolio through proactive, consultative selling, maximized fee income via bundled treasury services, and relationship cultivation.
● Onboarded and managed 35 tier 1-6 vendor relationships, executing risk and compliance audits, reinforcing operational integrity, and institutional reputation.
● Directed sales and operations across Troy, Madison Heights, and Mount Clemens branches; implemented localized strategies to drive client acquisition, deposit retention, and market growth.
● Oversaw a $600M deposit portfolio spanning diverse income tiers; delivered tailored financial solutions, elevating portfolio performance, earning top-tier peer group recognition.
● Executed sensitive transaction initiatives at a main office executive leadership branch; facilitated process refinement and strategic bankwide rollouts.
● Sustained a high-performing sales pipeline and COI referral network, resulting in consistent multi-year goal achievement in deposits, CDs, and consumer loans.
● Mentored high-performance staff into leadership roles; embedded brand, sales behaviors, and core values through coaching and sales plan utilization.
● Spearheaded the launch of the Employee Resource Group; elevated engagement and inclusivity via organizational rollout and strategic programming.
● Cultivated key COI relationships; drove multi-channel referrals and cross-sell success across business, retail, mortgage, and investment teams.
● Elevated branch stack ratings and client experience through hands-on coaching, playbook execution, and visible frontline leadership, resulting in increased packaged sales performance and product usage by 75%.
● Directed multi-site branches, expanding deposits to $989M at the main office branch through strategic growth, outbound calling, and referrals.
● Ranked in the top 1% of 468 branches nationwide for small business loan production, resulting in high-value referrals and attraction of top-tier talent.
● Led and developed 24 high-performing associates at HUB and satellite branches; fostered cross-location collaboration, operational consistency, and sustained excellence, elevating satisfaction scorecard.
● Performed Corporate HR onboarding; managed employee account portfolio, overseeing bank payroll and expense GLs, ensured proper use of authority and compliance in reimbursement and pay decisions.
● Surpassed goals by over 100% in CDs, deposits, small business and consumer lending through strategic package and consultative cross-selling.
● Enforced audit protocols across all business lines; maintained a lean operating cost ratio of 45%, 10% below threshold; driving profitability through disciplined expense control, elevated sales, and rigorous compliance.
● Advised leadership of cross-departmental challenges; ensured confidentiality and resolution of high-impact initiatives and transactions.
Banking Coursework & Senior-Level Leadership Experience:
Three decades of progressive hands-on training and leadership across core banking disciplines - client service, sales, consumer, mortgage, and commercial lending, risk management, regulatory compliance, financial analysis, IT systems, physical security, branch and retail operations, treasury management, fraud prevention, and AML/BSA/CTF. Demonstrated mastery equivalent to a bachelor’s degree through sustained performance in high-stakes environments, strategic oversight of multimillion-dollar portfolios, and continuous professional development in both technical and interpersonal domains.
NMLS 797268
Notary Pulic - Macomb County