Lee David Swires
Hospitality Manager
Lincoln,NE
Summary
Versatile professional focused on sales building by consistently developing skills and talent, being driven to surpass company goals, and thriving in fast paced environments. Seasoned management professional offering 20+ years of experience in leadership roles. Proven to consistently meet productivity, operational, and customer service objectives. Skillfully works with all leaders and team members to enhance performance by improving day-to-day processes.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Valentino's of America
05.2021 - Current
- Motivated, trained, and disciplined employees to maximize performance. Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth. Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Assistant Manager
Old Chicago
03.2018 - 03.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Coached new employees to maximize team performance in achieving daily performance objectives. Managed day-to-day operations, including supervision and assignment delegation for team members.
Sales Representative Manager
Steve's Auto
02.2016 - 12.2017
- Coordinated with business owner in opening a new storefront to showcase a classic car collection for future sale. Organized price lists, inventory and warranty information for all vehicles. Communicated with potential buyers via phone, email, and in person showings.
General Manager
RMH Franchise/Applebee's
08.2014 - 02.2016
- Oversee and coordinate all operational/financial duties as General Manager for the Scottsbluff, NE Applebee's location. Worked closely with AD and corporate training team in opening a new location.
General Manager
Chili's
10.2011 - 08.2014
- Operated the Scottsbluff NE franchise Chili's location by following all corporate Chili's specifications and guidelines. Trained managers and headed up opening teams in two new locations.
Education
High School Diploma -
Scottsbluff High School
Scottsbluff, NE1997
Skills
- Budgeting and finance
- Profit and Loss statements
- Recruitment and talent development
- Guest recovery
- Product quality control
- New Quarterly product introductions
- Inventory control
- Management and hourly employee scheduling/training
- Equipment upkeep
- Store maintenance
- Accounts payable and receivable
- Talented multi-tasker
- Flexible thinker
Timeline
Assistant General Manager
Valentino's of America
05.2021 - Current
Assistant Manager
Old Chicago
03.2018 - 03.2020
Sales Representative Manager
Steve's Auto
02.2016 - 12.2017
General Manager
RMH Franchise/Applebee's
08.2014 - 02.2016
General Manager
Chili's
10.2011 - 08.2014
High School Diploma -
Scottsbluff High School
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