Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Leeland Gulden

Summary

Skilled Field Service Technician and Maintenance Manager with a proven track record at Palfinger and Herc Rentals. Excelled in troubleshooting, preventive maintenance, and customer service, enhancing equipment reliability and client satisfaction. Known for a positive attitude and technical troubleshooting prowess, consistently praised for professionalism and efficient problem-solving. Achieved significant improvements in operational efficiency and safety compliance. Versatile [Job Title] skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Knowledgeable [Desired Position] with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction. Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.

Overview

20
20
years of professional experience

Work History

Field Service Technician

Palfinger
06.2021 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Followed safety procedures to avoid injuries in field.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Field Service Technician

Herc Rentals
10.2016 - 06.2021
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.

Maintenance Manager

Nye County School District
02.2005 - 06.2016
  • Supervised employee performance, preventive maintenance, and safety.
  • Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
  • Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
  • Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.

Education

High School Diploma -

Arlington High School
Arlington, WA
06.1994

Skills

  • Problem-Solving
  • Positive Attitude
  • Troubleshooting and repair
  • Field Repairs
  • Customer Service
  • Technical Troubleshooting
  • Preventive Maintenance
  • Customer training
  • Courteous and Professional
  • Work Orders
  • Basic Welding

Accomplishments

  • Supervised team of 11 staff members.

Timeline

Field Service Technician

Palfinger
06.2021 - Current

Field Service Technician

Herc Rentals
10.2016 - 06.2021

Maintenance Manager

Nye County School District
02.2005 - 06.2016

High School Diploma -

Arlington High School
Leeland Gulden