Leen Shloun
King Of Prussia,PA
Summary
Energetic training and development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing several years of industry expertise.
Overview
5
5
years of professional experience
Work History
Employee Trainer
Chick-fil-A
King Of Prussia, PA
10.2021 - Current
- Conducted hands-on training sessions to onboard new team members, ensuring alignment with Chick-fil-A's service and operational standards.
- Organized workshops and interactive training sessions to enhance teamwork, improve communication, and reinforce a positive workplace culture.
- Collaborated with management to assess employee progress, identify training needs, and create individualized improvement plans.
Supported management in conducting performance reviews. - Gradually introduced new tasks to prevent overwhelming the new employee. Started with foundational skills, such as maintaining cleanliness or taking orders, and advanced to more complex duties, such as handling customer complaints
Worker
Jason Deli
Fort Myers, Florida
02.2020 - 06.2021
- Looked for ways to go above and beyond job requirements.
- Built and maintained working relationships with peers and upper management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Participated in regular training sessions to improve product knowledge and service skills.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
Education
Associate of Science - Dental Hygiene
Montgomery County Community College
Blue Bell, PA05-2026
Skills
- Adult learning theory
- Succession planning
- Group dynamics
- Multimedia tools
- Train-the-trainer
- Employee engagement
- Microsoft powerapps
- Outlook configuration
- Customer service
Timeline
Employee Trainer
Chick-fil-A
10.2021 - Current
Worker
Jason Deli
02.2020 - 06.2021
Associate of Science - Dental Hygiene
Montgomery County Community College