Leena Kumar
Chino,CA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Receptionist
Providence St. Jude Medical Center
06.2022 - Current
- Warmly greeted visitors, patients, and families, providing courteous and knowledgeable assistance to ensure a positive experience.
- Efficiently checked in patients for medical appointments and assisted visitors with hospital access to ensure smooth operations.
- Promptly answered incoming phone calls, accurately routing them to the appropriate departments or personnel.
- Maintained a clean, organized, and welcoming reception area, reinforcing a professional and caring first impression of the medical center.
- Assisted guests with various needs, including obtaining radiology discs, directing them to patient relations or financial counselors, and connecting them with other support services
Volunteer
Kaiser Permanente Anaheim
07.2022 - 05.2023
- Contributed over 280 volunteer hours across multiple departments, including Materials Management, Postpartum, and Medical-Surgical (Med-Surg) units.
- Supported patient care by delivering essential supplies, assisting with meal trays, and helping facilitate safe patient discharges.
- Prepared and assembled informational materials, including newborn vaccination packets and new patient welcome folders, to enhance patient education and experience.
- Participated in nursing staff meetings and professional development seminars, gaining insight into clinical practices and strategies for continuous improvement in patient care.
Gymnastics Instructor
Stephens Family YMCA
05.2018 - 02.2019
- Instructed classes of 20+ students in fundamental and advanced gymnastics skills on the spring floor, uneven bars, balance beam, and vault using proper spotting techniques to ensure safety.
- Led dynamic drills and fitness circuits to enhance students’ coordination, strength, and overall athletic ability.
- Designed and implemented weekly lesson plans tailored to different skill levels, including individualized instruction for students with special needs, with a strong emphasis on technique and safety.
- Maintained accurate attendance records and incident reports; assumed management responsibilities for the gym and a team of 10+ instructors during supervisor absences.
Education
Bachelor of Science - Public Health
California State University, Fullerton
Fullerton, CA05-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Problem-solving
- Conflict resolution
Languages
Spanish
Professional Working
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Volunteer
Kaiser Permanente Anaheim
07.2022 - 05.2023
Receptionist
Providence St. Jude Medical Center
06.2022 - Current
Gymnastics Instructor
Stephens Family YMCA
05.2018 - 02.2019
Bachelor of Science - Public Health
California State University, Fullerton
Similar Profiles
Gregory BenderGregory Bender
Registered Nurse at Providence St Jude Medical CenterRegistered Nurse at Providence St Jude Medical Center
Sonia LoveSonia Love
Medical Assistance at Providence St Jude Medical CenterMedical Assistance at Providence St Jude Medical Center
Andy VazquezAndy Vazquez
Plant Operator at Providence St. Jude Medical CenterPlant Operator at Providence St. Jude Medical Center