Leena Yang
Fresno,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Drive-Thru Cashier
Wendy's
Clovis, CA
06.2020 - 04.2022
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Received payment from customers and made change as needed.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Floor Staff Member
Santa Rosa Cinemas
Clovis, CA
05.2022 - Current
- Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
- Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Worked closely with management team to complete assigned tasks efficiently.
- Replenished stock on shelves to ensure product availability for customers.
Education
Bachelor of Arts - Studio Arts
California State University - Fresno
Fresno, CA05-2025
Associate of Arts - Studio Arts
Clovis Community College
Clovis, CA05-2022
High School Diploma -
Clovis East High School
Clovis, CA06-2020
Skills
- Professional Appearance
- Customer Service
- Goal-Oriented
- Customer inquiries
- Telephone management
- Positive and professional
Timeline
Floor Staff Member
Santa Rosa Cinemas
05.2022 - Current
Drive-Thru Cashier
Wendy's
06.2020 - 04.2022
Bachelor of Arts - Studio Arts
California State University - Fresno
Associate of Arts - Studio Arts
Clovis Community College
High School Diploma -
Clovis East High School
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