Pei Qi (Niki) Lee
New York,NY
Summary
Multi-unit retail operations leader with proven experience managing 5-6 stores across New York and out-of-state markets. Strong P&L ownership, team development, and performance optimization background.
Successfully increased regional sales by up to 20% and led 30+ team members to exceed operational targets. Skilled in scaling standardized operations, labor control, and local market growth strategies.
Overview
7
7
years of professional experience
Work History
Regional Operations Manager
TESO group
New York, New York
05.2022 - 12.2025
- Surpassed regional sales targets by 20%, significantly contributing to company growth.
- Executed marketing campaigns that increased regional sales by 10 to 35% within one year.
- Oversaw operations and sales across multiple regions, achieving monthly and quarterly targets.
- Led a team of over 30 beauty leads and store managers, delivering training and performance evaluations to drive results.
- Enhanced team efficiency and customer satisfaction through targeted training programs.
- Analyzed sales data and customer feedback to optimize product assortment and improve customer experience.
- Collaborated with headquarters on product launches, inventory management, and visual merchandising standards.
- Received award for "First Best Beauty Region" for outstanding regional performance.
Store Manager
reiwatakiya
New York, New York
02.2020 - 05.2022
- Increased store sales through personalized client service and targeted product recommendations.
- Led staff training and development initiatives to improve customer service skills.
- Implemented structured training programs to boost team performance and operational efficiency.
- Managed daily store operations, ensuring adherence to company policies.
- Coordinated inventory management, conducting regular stock audits for accuracy.
- Implemented visual merchandising standards to elevate product displays.
- Managed cash handling processes, maintaining precise financial records.
- Recruited, trained, and supervised new employees for optimal performance.
Sales and Marketing Representative
Oceana Usa
Los Angeles, California
03.2019 - 11.2019
- Developed and executed marketing strategies that contributed to measurable sales growth.
- Collaborated with sales team to develop sales strategies and promotional materials that enhanced customer engagement.
- Established and nurtured relationships with customers, vendors, and stakeholders to foster loyalty and support.
- Provided customer support by addressing inquiries, resolving issues, and ensuring satisfaction.
- Gathered customer feedback on product performance and service quality.
- Reset store displays for special events and seasonal merchandise changes.
Education
BBA - Operations Management
Baruch College
New York (City), NY05.2021
Skills
- Sales strategy
- Performance management
- Customer relationship management
- Inventory control
- Visual merchandising
- Team leadership
- Staff management
- Effective communication
- Sales forecasting
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Japanese
Elementary
Timeline
Regional Operations Manager
TESO group
05.2022 - 12.2025
Store Manager
reiwatakiya
02.2020 - 05.2022
Sales and Marketing Representative
Oceana Usa
03.2019 - 11.2019
BBA - Operations Management
Baruch College