Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic

Jason Jacques

Rock Hill,SC

Summary

Results-driven Regional Operations Manager for 3 years, skilled in enhancing operational efficiency and customer satisfaction across multiple locations. Expertise in budget management, operational review, and performance strategies. Proven leader in guiding regional teams to achieve cost reduction and sales growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

ESR Motor Systems
Rock Hill, SC
01.2022 - Current
  • Oversee operations for multiple branches within the East region, ensuring efficient and profitable operations and sales across all locations. I currently manage $36 million in sales. I have had an increase in sales of 6% year over year. I have reduced monthly operating costs by 10%.
  • Lead and develop a team, guiding operations, sales, and customer service.
  • Collaborate with the operations director to implement regional strategies to increase sales, reduce costs, and improve operational efficiency.
  • Manage budgeting and financial performance for regional operations, ensuring adherence to company policies and targets.
  • Drive initiatives to improve sales, warehouse management, inventory control, and logistics, reducing operational costs.
  • Develop and maintain strong relationships with key clients, and ensure customer satisfaction and retention.
  • Analyze regional performance data to identify areas for improvement, and implement corrective actions.
  • I travel to over three locations per quarter to manage each store and perform reviews of individual managers and employees.
  • Establish budgets, and monitor expenses for the region's operations team.
  • Oversee the hiring process for new employees in order to ensure compliance with company standards.

Branch Manager

ESR Motor Systems
Rock Hill, SC
01.2021 - 12.2022
  • Managed daily branch operations, including sales, inventory management, and customer service. Oversaw 6 million in sales with 12 employees.
  • Increased branch sales by 7% through effective leadership, sales plans, and enhanced customer service.
  • Developed operational procedures to streamline workflows and ensure compliance with company standards.
  • Trained and developed staff, fostering a collaborative and high-performance culture.
  • Monitored key performance indicators (KPIs) and provided regular reports, ensuring that performance targets were met.
  • Led inventory audits, reducing discrepancies. I kept a 1% turnover ratio in inventory, year over year.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Monitored the financial performance of the branch on a daily basis.

Inside Sales Manager

ESR Motor Systems
Rock Hill, South Carolina
03.2016 - 12.2021
  • Led the sales efforts for the branch, driving product sales, and customer acquisition.
  • Developed and maintained relationships with key clients, met their needs, and provided tailored solutions.
  • Executed sales strategies to increase revenue.
  • Implemented an incentive program to motivate employees and encourage them to exceed their targets.
  • Mentored sales associates, promoted a strong team environment, and increased team sales performance.
  • Managed 15 sales specialists by coaching on effective sales techniques, monitoring performance, and offering helpful feedback.

Warehouse Manager

ESR Motor Systems
Rock Hill, South Carolina
08.2015 - 03.2016
  • Managed daily warehouse operations, overseeing inventory management, shipping, and receiving activities.
  • Implemented processes that led to a decrease in operational inefficiencies.
  • Ensured safe handling and storage of products.
  • Coordinated logistics to ensure timely and accurate deliveries to customers.
  • Ensured safety and quality standards.
  • Developed workflow processes in order to maximize productivity.
  • Conducted regular audits of warehouse operations to identify areas of improvement.

Education

Some College (No Degree) - Computer Science

New Horizons
Charlotte, NC

Skills

  • 15 years of retail management at the store and district level
  • Budget management
  • Sales strategy
  • Inventory management
  • Operational efficiency
  • Data analysis
  • Client relations
  • Operations management
  • Process improvement
  • Sales management
  • New business location setup
  • Multiple location management - GA, SC, PA
  • Project Management
  • P&L management

Accomplishments

  • Daughters of the American Revolution (DAR) Bronze JROTC Medal
  • President's Volunteer Service Awards (PVSA), including Gold, Silver, and Bronze Levels for Outstanding Community Service

Certification

Microsoft Networking
A+ Certification

Languages

English
Professional

References

References available upon request.

Timeline

Regional Operations Manager

ESR Motor Systems
01.2022 - Current

Branch Manager

ESR Motor Systems
01.2021 - 12.2022

Inside Sales Manager

ESR Motor Systems
03.2016 - 12.2021

Warehouse Manager

ESR Motor Systems
08.2015 - 03.2016

Some College (No Degree) - Computer Science

New Horizons

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