Rich Lathrum
Saint Charles
Summary
Confident regional operations manager facilitating trust and relationships. Several years of experience leading, organizing and managing large diverse teams in the industry. Dedicated to representing companies well at all times while driving forward performance.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Regional Operations Manager
Midwest Foundation Repair
03.2024 - Current
- Oversee daily operations for regional foundation repair projects.
- Manage project timelines and resource allocation for multiple teams.
- Collaborate with sales and marketing to enhance customer engagement strategies.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Visited regional locations to verify full functionality and operational effectiveness.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Sales Operations Manager
Midwest Foundation Repair
12.2020 - Current
- Lead sales operations and installations for 30 employees with monthly targets over 2 million/month
- Exceed customer satisfaction scores to create positive brand awareness and marketing content
- Implemented new hire core process training to create efficiencies leading to quicker business ROI
- Hire and retain talent with focus on culture and retention growth
- Sales team mentoring to maximize out of scope opportunities and real-world application from sale to installation
- Lead weekly supply chain and vendor management meeting reviewing lead trend, product volume and proper inventory to ensure efficiency at installation
- Responsible to develop and lead weekly training, business reviews and project review
- Drive accountability of results through 1-1, live sales call QA, action planning and growth and development plans
- Partner across channel functions to deliver seamless end result to the customer
- Invest in personnel development leading to long term sustainability and career growth for front line employees
Business Development Manager
Oasis a Paychex Company
03.2020 - 12.2020
- Target small and medium size employers for benefits and HR administration
- Create business relationships through virtual networking events and day to day prospecting
- Work with business owners to create world class benefits packages within budget constraints
- Review and compare future business planning and create actionable outline for growth
Nationwide Direct Sales Supervisor
Nationwide Insurance
02.2014 - 03.2020
- Manage day to day operations of Direct Sales Team responsible for 6 million Net DWP in 2019
- Leader of NSS Growth Vertical, implementing sales techniques and processes to maximize marketing spend
- 2017, 2018 NSS All-Star recipient, recognized as top direct sales supervisor in Des Moines campus
- Responsible for quarterly budgeting and business planning focusing on sales targets and profitability
- Selected as leader for increased span of control team consisting of 22 agents
- Develop field sales leaders on product suite and target markets
- Facilitated strong team engagement through open relationships, direct interaction and instant recognition
- Utilized needs-based coaching through CRM reporting and 1 to 1 coaching focused on profitable business
- Selected as site lead for Customer Advocacy and Corporate Escalations
- Responsible for hiring new associates, with key initiatives of talent retention and cultural fit
Education
Iowa State University
Ames, IA 08.1999 - 05.2004
Skills
- Budgeting
- Resource allocation
- Sales strategy
- Customer relationship management
- Process improvement
- Conflict resolution
- Workforce planning
- Key performance indicators
Timeline
Regional Operations Manager
Midwest Foundation Repair
03.2024 - Current
Sales Operations Manager
Midwest Foundation Repair
12.2020 - Current
Business Development Manager
Oasis a Paychex Company
03.2020 - 12.2020
Nationwide Direct Sales Supervisor
Nationwide Insurance
02.2014 - 03.2020
Iowa State University
08.1999 - 05.2004