Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Le’Erica Means

Jasper,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Direct Service Professional

The Arc Of Walker County
08.2022 - Current
  • Enhanced client satisfaction by providing personalized support and assistance in daily living activities.
  • Improved clients'' independence through the development of individualized care plans and goal-setting initiatives.
  • Maintained a safe and nurturing environment for clients, addressing any concerns or issues promptly.

Nutrition & Food Industry Consultant

UAB Hospital
02.2021 - 08.2022
  • Improved client satisfaction by providing personalized nutrition consultations and developing tailored meal plans.
  • Enhanced organizational efficiency by streamlining internal processes for food safety and regulatory compliance.
  • Increased profitability for clients with cost-effective sourcing strategies and effective inventory management.


Warehouse Picker

Amazon
09.2020 - 12.2021
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Streamlined order processing with the effective use of barcode scanners and warehouse management software.

Head Cashier

Lowes
03.2017 - 09.2020
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.


Education

No Degree - Medical Billing & Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
09.2024

Skills

  • Daily Living Activities
  • Behavioral Support
  • Disability Awareness
  • Activity Planning
  • Time management
  • Effective communication
  • Data Collection
  • Scheduling
  • Customer Service
  • Order Processing

Timeline

Direct Service Professional

The Arc Of Walker County
08.2022 - Current

Nutrition & Food Industry Consultant

UAB Hospital
02.2021 - 08.2022

Warehouse Picker

Amazon
09.2020 - 12.2021

Head Cashier

Lowes
03.2017 - 09.2020

No Degree - Medical Billing & Coding

Ultimate Medical Academy - Clearwater

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Le’Erica Means