Leesha McBrayer

Registration

• Assisted patients with scheduling appointments and managing inquiries efficiently.
• Resolved customer issues by providing accurate information and timely solutions.
• Collaborated with healthcare teams to improve patient experience and service delivery.
• Managed high-volume incoming calls while maintaining professionalism and composure.
• Developed training materials for new staff, enhancing onboarding process effectiveness.
• Streamlined communication processes between departments to ensure timely patient care.
• Implemented feedback mechanisms to gather patient insights, driving service enhancements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Monitored service metrics, identifying trends to support continuous improvement initiatives.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Improved resolution time with effective problem-solving for customer complaints.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Participated in training programs to enhance product knowledge and customer service skills.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Trained staff on operating procedures and company services.

Identified and resolved discrepancies and errors in customer accounts.

• Worked with the EPIC System.

Phlebotomy

• Worked with the Beaker System.
• Collecting blood samples.
• Collection other form of samples.
• Hard ordering blood tests on beaker.
• Finding unlisted blood test on programs that are given to us through the main lab.
• Drawling samples from patients for 1 day old to 100 years of age.
• Hard ordering EKGs.
• Preforming EKGs on 2 week olds to 100 year old patients.
• Traveled to different Lab locations as needed.