Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LeEtta Chambers

Draper,UT

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at Verizon Wireless. Skilled in FDA and HIPAA compliance, alongside exceptional workforce training abilities. Excelled in project development and staff management, achieving significant improvements in efficiency and service quality. Demonstrates a keen ability to foster client relationships and lead teams to success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Wendy's
Columbus, Ohio
11.2024 - 01.2026
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers promptly and responded to questions.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Trained new cashiers on proper use of registers and store policies.

Customer Service Advocate

Verizon Wireless
Columbus, Ohio
04.2021 - 10.2023
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Exceeded company productivity standards on consistent basis.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Negotiated deals and handled complaints or objections.

Senior Payment Claim Adjuster

Maryland Unemployment
Maryland, Ohio
01.2020 - 03.2021
  • Resolving customer complaints concerning payment issues in a timely manner.
  • Analyzing contracts to determine the validity of payment claims.
  • Ensuring compliance with all applicable federal, state, and local laws governing payment claims.
  • Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
  • Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Lab Technician

LabCorp Of America
Delaware, Ohio
01.2019 - 11.2020
  • Conducted routine and specialized tests in medical or research labs to support diagnostic and research activities.
  • Engaged in collaborative research projects, contributing to scientific papers and presentations.
  • Supported cleanliness and health standards to foster safe and effective sample analysis.
  • Performed statistical analysis of test results to identify trends, anomalies, and areas for further investigation.
  • Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
  • Recorded data from experiments into detailed lab reports for review by supervisors.

Customer Advocate/Project Manager

Express Scripts/Accredo
Dublin, OH
06.2013 - 01.2019
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Conducted medication therapy management sessions under the guidance of a pharmacist.
  • Prepared and processed medical insurance claim forms and records.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Education

Medical Coding And Billing/ Medical Assistant

Dayton Job Corp
Dayton, OH
06-2006

Skills

  • FDA compliance
  • Insurance reconciliation
  • Billing support
  • FDA and HIPAA compliance
  • Laboratory safety procedures
  • Quality control monitoring
  • Project development
  • Workforce training
  • Staff management
  • Patient-focused care
  • Medical office administration
  • Medical records confidentiality
  • Medical billing

Certification

  • Medical Coding and Billing.
  • Medical assistant

Timeline

Cashier Team Lead

Wendy's
11.2024 - 01.2026

Customer Service Advocate

Verizon Wireless
04.2021 - 10.2023

Senior Payment Claim Adjuster

Maryland Unemployment
01.2020 - 03.2021

Lab Technician

LabCorp Of America
01.2019 - 11.2020

Customer Advocate/Project Manager

Express Scripts/Accredo
06.2013 - 01.2019

Medical Coding And Billing/ Medical Assistant

Dayton Job Corp

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LeEtta Chambers