Rosa Barrios
Canoga Park,USA
Summary
Detail-oriented administrative support professional with extensive experience in education and customer service. Demonstrates strong communication skills, bilingual in English and Spanish, and excels in organizational management. Committed to enhancing team performance and delivering exceptional service across diverse environments.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
ULTA Beauty
Fallbrook, CA
05.2018 - 10.2020
- Delivered excellent customer service by assisting clients with makeup purchases.
- Managed transactions efficiently, including returns and cash register balancing.
- Ensured accuracy in financial handling and promoted customer satisfaction.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Citizenship Instructor
Hermandad Mexicana
Sherman Way, CA
10.2018 - 03.2020
- Educated community members on U.S. history to prepare for citizenship examinations.
- Conducted interview training sessions tailored for naturalization processes.
- Provided English reading and writing instruction for the Hispanic community.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Participated in workshops, trainings and conferences to improve educational skills.
- Used videos, lectures and moderated discussions to engage students during class.
Executive Administrative Assistant
AB Parking Services
Santa Monica, CA
07.2015 - 03.2020
- Provided administrative support with a focus on professionalism and customer service.
- Assisted in bookkeeping, invoicing, and preparation of financial reports.
- Maintained operational efficiency and ensured high-quality hospitality.
- Handled incoming calls and directed callers to appropriate department or employee.
- Monitored office services mailbox for business support needs and requests.
Pharmacy Technician
Mesa Pharmacy
Van Nuys, CA
06.2015 - 07.2016
- Received payment from customers and processed credit card transactions when necessary.
- Answered telephones to respond to questions or requests.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Prepared and processed medical insurance claim forms and records.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
Education
California State University Northridge - Political Science
California State University Northridge
Northridge, CA05.2023
Associate of Science - Human And Behavorial Sciences
Los Angeles Pierce College
Los Angeles, CA06-2020
Bachelor of Science - Political Science
Los Angeles Pierce College
Los Angeles, CA06-2020
Pharmacy Technician - Pharmacy Technician
UEI College
Encino, CA06-2015
Skills
- Billing support
- Insurance reconciliation
- FDA compliance
- Medication dispensing
- Client interaction
- Support services
- Workflow optimization
- Schedule and calendar management
- Team collaboration
- Verbal and written communication
- Task prioritization
- Positive and professional
- Multitasking and organization
- Email correspondence
- Simultaneous interpretation
- Interpretation support
- Empathy and patience
- Flexibility and adaptability
- Telephone etiquette
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Citizenship Instructor
Hermandad Mexicana
10.2018 - 03.2020
Cashier Team Lead
ULTA Beauty
05.2018 - 10.2020
Executive Administrative Assistant
AB Parking Services
07.2015 - 03.2020
Pharmacy Technician
Mesa Pharmacy
06.2015 - 07.2016
California State University Northridge - Political Science
California State University Northridge
Associate of Science - Human And Behavorial Sciences
Los Angeles Pierce College
Bachelor of Science - Political Science
Los Angeles Pierce College
Pharmacy Technician - Pharmacy Technician
UEI College
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