Teyana Nelson
Cincinnati,OH
Summary
- Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors, and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively
- Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating pallet jacks and frequency scanners.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Richie's Family Restaurant
06.2019 - 07.2022
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Fulfillment Associate
Lowes Home Improvment
10.2022 - 08.2024
- Responded to customer requests for products, services, and company information.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
- Educated customers about billing, payment processing and support policies and procedures.
Direct Service Provider
Envision
01.2024 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted disabled clients to support independence and well-being.
Education
Certificate of Career Technical Preparation in Surgical Technology -
Scarlet Oaks Career Campus
Diploma in Liberal Arts Education -
St. Bernard Elmwood Place High School
Skills
- FDA and HIPPA Compliance
- Manage Sterile Field
- Customer Service Excellence
- Stocking and Replenishing
- Patient Care
- Client Documentation
- Quality Program Protocols
Certification
- CPR Certified
- Sterile Processing and Distribution
- Attained Medical Terminology and Documentation
- CMA - Certified Medication Aide
References
- Connie Tucker, Surgical Technologist Instructor, Scarlet Oaks Career Campus, 606-375-5108, Tuckerc@greatoaks.com
- Tonya Johnson, Lowes Manager , 513- 731-6127
Timeline
Direct Service Provider
Envision
01.2024 - Current
Fulfillment Associate
Lowes Home Improvment
10.2022 - 08.2024
Cashier Team Lead
Richie's Family Restaurant
06.2019 - 07.2022
Certificate of Career Technical Preparation in Surgical Technology -
Scarlet Oaks Career Campus
Diploma in Liberal Arts Education -
St. Bernard Elmwood Place High School
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