SOPHIA CHHOUN
Plainfield,IL
Summary
Results-driven individual with experience in retail and hospital pharmacies. Proven ability to accurately fill and verify prescriptions, process insurance and third-party payments, and manage inventory. Well-versed in providing exceptional customer service, compounding medications, and maintaining patient records. I look forward to using my professional skills to work alongside others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Fields Mercedes-Benz
Romeoville, IL
11.2025 - Current
- Supervised cashier team to ensure efficient transaction processes and customer satisfaction.
- Trained new staff on cash handling procedures and system operations.
- Resolved customer inquiries and issues, enhancing overall service quality.
- Implemented process improvements to streamline checkout operations and reduce wait times.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
Pharmacy Technician
Rush Copley Hospital
Aurora, Illinois
01.2023 - Current
- Organized work flow in order to meet deadlines for timely completion of tasks.
- Select drug and quantity, delivering items to pharmacist for review and dispensing.
- Monitor inventory levels and maintained shelves, stocking with adequate supplies.
- Organize medications for dispensing by prefilling prescriptions and calculating quantities.
- Coordinate with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
- Report prescription errors to pharmacist on duty.
- Handle doctor calls and medication deliveries in facilitation of prescription orders.
- Answer calls to respond to questions or requests.
Pharmacy Technician
Walgreens Pharmacy
Plainfield, IL
01.2022 - 11.2025
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Fill Rx, sell pick up prescription, answer questions.
- Reach out to remind patients to update their refill status.
- Process orders for prescription deliveries (non-controlled substances)
- Organized work flow in order to meet deadlines for timely completion of tasks.
- Resolved customer service issues in a timely manner.
- Organized medications for dispensing by prefilling prescriptions and calculating quantities.
Education
High School Diploma - undefined
Joliet Central High School
Joliet05.2005
Skills
Team Collaboration
Updating Medication Histories
FDA Drug Safety Guidelines
Manual and Automated Medication Dispensing
Medicare and Medicaid Processes
Proper Labeling Procedures
Problem-Solving Skills
Customer service
Cash handling
Cleaning and sanitizing
Professionalism and courtesy
Payment processing
Payment collection
Daily reporting
Payment posting
Certification
Pharmacy Technician License
Languages
Khmer
Professional Working
Timeline
Cashier Team Lead
Fields Mercedes-Benz
11.2025 - Current
Pharmacy Technician
Rush Copley Hospital
01.2023 - Current
Pharmacy Technician
Walgreens Pharmacy
01.2022 - 11.2025
High School Diploma - undefined
Joliet Central High School