LEEZBETH CEDENO
Bronxville,NY
Summary
Highly motivated and resourceful individual with a strong desire to take on a challenging position that allows utilization of diverse skills in IT support, virtual community management, and creative endeavors. Passionate about leveraging technical expertise, communication abilities, and innovative mindset to drive success and foster positive change within the company. Strong technical skills developed as an IT Support Intern at Kirkland & Ellis LLP, confident in ability to contribute effectively to team objectives. Experience moderating virtual communities has honed ability to navigate complex social dynamics and uphold a positive online environment. Fluency in Spanish and proficiency in digital media and project management fundamentals further enhance skill set. Driven to innovate and contribute fresh perspectives to every project fueled by passion for creative writing and digital character design.
Overview
4
4
years of professional experience
Work History
Student Assistant
IT Service Desk - University of Akron
09.2024 - Current
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Trained end-users on new software applications, increasing productivity across departments.
- Used ticketing systems to manage and process support actions and requests.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Managed high levels of call flow and responded to technical support needs.
- Maintained IT policies and procedures, fostering a culture of security awareness within the organization.
- Provided on-call support for critical issues related to Workday and BrightSpace.
- Resolved between 10 and 30/tickets a day.
Theatre Usher
EJ Thomas Performing Arts Hall
09.2023 - Current
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Developed a strong knowledge of theatre layout and seating arrangements, enabling prompt assistance to patrons seeking directions or seat locations.
- Ensured accessibility accommodations were provided for patrons with disabilities or special needs when necessary.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
IT Support Intern
Kirkland & Ellis LLP
09.2022 - 06.2023
- Taking apart and wiping 1,000+ laptops and desktops for disposal
- Creating, managing, and filling department-wide Excel spreadsheets
- Setting up and taking apart office and desk set-ups
- Responding to and fixing Bluetooth, mouse and keyboard, and camera issues for attorneys
- Preparing laptops and phones with firm software and settings for new hires
- Collection and distribution of technology equipment to attorneys daily
- Managed and played a key part in several large-scale building wide projects
- Excelled at meeting deadlines early
Administrator
RedSMP
06.2021 - 09.2021
- Moderating and supervising an online entertainment server in a community with multiple concurrent users daily on a collaborative team
- Reviewing and accepting written applications of users, 5/day
- Regulating an integrated communications server using administrative actions such as banning to maintain a family friendly environment
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Gathered, organized and input information into digital database.
Education
BBA - Information Systems Management
University of Akron
05.2027
High School Diploma -
West Bronx Academy For The Future
06.2023
Skills
- Fluency in Spanish
- Python Proficiency
- IT Troubleshooting
- Advanced computer proficiency
- Project Management Fundamentals Certification - 2023
- Hardware and Software Repair
- System Administration
- Customer Relations and Communication
- Policy Enforcement
- Time Management
- Remote Support
- Mac systems
Extracurricular Activities
Young Professional, Genesys Works, New York, NY, 07/01/22, Present
Learned communication, presentation, and professional skills for use in a business environment., Used Microsoft Word, Power point, and Microsoft Excel to complete various assignments.
Dungeon Master, Time Flies, Virtual, 05/01/22, Present
Led a large collaborative narrative game with 6 players., Implemented basic mathematics and complex writing skills in order to world build and entertain a group.
Videographer/Social Media Manager, @yddc_dance_team, New York, NY, 01/01/19, 12/31/20
Recorded and edited videos every day of the dance team for use on Instagram., Uploaded multiple posts to Instagram for use as promotional material., Managed an Instagram account for advertising., Organized events to raise money for the dance team such as bake sales.
Founder, Unity Club, West Bronx Academy, 01/01/18, 12/31/19
Spread awareness for social issues in an educational setting., Aided in organizing events for social activism.
Member, Art Club, West Bronx Academy, 01/01/17, 12/31/21
Participated in mural painting in public spaces., Designed school-appropriate murals to represent diversity, unity, and awareness., Attended trips to learn more about art, culture, and history., Learned teamwork skills and time management.
Timeline
Student Assistant
IT Service Desk - University of Akron
09.2024 - Current
Theatre Usher
EJ Thomas Performing Arts Hall
09.2023 - Current
IT Support Intern
Kirkland & Ellis LLP
09.2022 - 06.2023
Administrator
RedSMP
06.2021 - 09.2021
High School Diploma -
West Bronx Academy For The Future
BBA - Information Systems Management
University of Akron
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