Jalon ‘Tori’ Garrison
Evansville,IN
Summary
I was a Trainer at Freddy's Frozen Custard and Steakburgers. During my time there, I became adept at new hire training and creative problem solving. I was known among customers and coworkers alike for enhanced customer satisfaction due to my communication skills and positive and friendly personality. I have the ability to build relationships and coordinate staffing, ensuring operational efficiency and high-level service delivery.
Overview
2
2
years of professional experience
Work History
Trainer
Freddys Frozen Custard And Steakburger
5501 Pearl Drive
04.2024 - 04.2026
• I was capable of training new hires on all sides of the store. Those sides being: Kitchen, Custard, and Cashier.
• I was capable of performing all normal employee duties(Cooking, cleaning, customer service, custard building, etc) as well as unique ones only asked of trainers such as:
-Handling Customer Complaints
-Handling Refund Requests
-Remaking messed up orders for customers
-Higher-level Customer Service
•I was able to come in to help the store on days with short staffing.
•I was willing to work longer days if a following shift needed coverage.
Education
High School Diploma -
North Posey High School
Poseyville, IN06.2024
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Interpersonal communication
- Learning styles
- Decision-making
- Critical thinking
- Relationship building
Timeline
Trainer
Freddys Frozen Custard And Steakburger
04.2024 - 04.2026
High School Diploma -
North Posey High School