Legna Diaz
Miami,FL
Summary
Dedicated professional with extensive experience in customer service, patient care, and human resources. Recognized for exceptional interpersonal skills and proven problem-solving abilities, consistently driving operational efficiency and enhancing customer satisfaction. Demonstrates a strong ability to excel in fast-paced environments while surpassing performance targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Services Department
Univida Medical Center
06.2023 - Current
- Coordinate patient appointments, ensuring timely access to services and exceptional care
- Serve as a liaison between patients and medical staff to address inquiries and resolve cancers
- Manage administrative tasks, including record updates and insurance verification
- Handled a high volume of incoming calls, providing exceptional customer service to patients and families
- Coordinated with medical staff to ensure proper patient care was provided promptly
- Collaborated with clinical and administrative staff to meet patient needs
- Facilitated patient registration, verifying all required documentation was collected and appropriately filed
Retention Department
UniVida Medical Center
09.2022 - 06.2023
- Implemented strategies to retain clients by addressing their needs and ensuring satisfaction with services
- Maintained accurate records and handled client communication to resolve policy concerns
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs
- Responded promptly to all incoming emails from current customers seeking assistance or advice
- Developed strong relationships with customers to ensure satisfaction and loyalty
Insurance Agent
UniVista Insurance
Miami, FL
01.2017 - 10.2022
- Maintained customer accounts and accurately recorded account information to ensure seamless service delivery.
- Oversaw insurance recommendations and tailored services to meet customers' needs and preferences.
- Retained canceled customers by effectively addressing their concerns and resolving policy-related issues.
- Conducted follow-up calls regarding pending accounts and provided thorough policy updates.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Provided customers with information regarding plan features, pricing, and availability.
Front Desk Representative
La Familia Medical Center
- Managed front-desk operations, including scheduling appointments and maintaining patient records
- Provided excellent customer service by assisting patients with their inquiries and ensuring a smooth check-in/check-out process
- Answered telephones and greeted visitors to assist, answer questions, and direct
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
- Transmitted and received messages using telephones or telephone switchboards
- Kept records of room availability and guest accounts, manually or using computers
- Resolved customer complaints professionally while ensuring their satisfaction was met
Human Resources Technician
Aqueduct Alquizar, Cuba
, Cuba
- Delivered human resources services, including staff recruitment, salary processing, and employee retention strategies
- Maintained accurate records to support organizational HR objectives
- Analyzed employment-related data and prepared reports
- Developed processes that would improve efficiency when onboarding new employees
- Assisted with budget preparation for HR-related expenses, including training, benefits, and employee programs
- Assisted in the development and implementation of Human Resources policies and procedures
Education
Felipe Herrera Acea University
CubaMagoon Villena High School
CubaSkills
- Customer Service and Retention Strategies
- Patient Relations and Communication
- Administrative and organizational skills
- Teamwork and Leadership
- Problem Solving and Conflict Resolution
- Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint)
- Patient Registration
- Insurance verification
- Patient confidentiality
- Patient identity verification
- Strong empathy
- Customer service
- System updating
- Electronic health records
- Appointment scheduling
Certification
- Human Resources Technician
- 4-40 Customer Service Representative
- HHA-Home Health Aide
Languages
Limited, Professional
Languages
English
Elementary
Spanish
Professional
Timeline
Patient Services Department
Univida Medical Center
06.2023 - Current
Retention Department
UniVida Medical Center
09.2022 - 06.2023
Insurance Agent
UniVista Insurance
01.2017 - 10.2022
Front Desk Representative
La Familia Medical Center
Human Resources Technician
Aqueduct Alquizar, Cuba
Felipe Herrera Acea University
Magoon Villena High School
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