Lehiwa Le'i
Hina Mauka
KANEOHE,HI
5
years of professional experience
Compassionate Treatment Associate with expertise in conflict resolution and de-escalation. Skilled in ensuring client safety, facilitating group activities, and monitoring behaviors while upholding HIPAA compliance. Proven ability to foster a supportive environment and collaborate effectively within a team.
Work History
Treatment Associate
9 Months- Provided support to treatment teams by coordinating client intake and assessments.
- Monitored client participation in programs, ensuring adherence to treatment protocols.
- Documented client interactions and outcomes accurately in electronic health records.
- Facilitated group sessions, promoting a supportive environment for clients' recovery journeys.
- Researched best practices in substance abuse treatment to inform program improvements.
- Facilitated group therapy sessions, encouraging open communication among participants and promoting personal growth.
- Developed strong therapeutic relationships with patients through active listening skills and empathetic communication techniques, fostering an atmosphere conducive to healing.
Cafe Team Member
2 Years 1 Month- Delivered exceptional customer service in fast-paced cafe environment.
- Prepared and served high-quality beverages and food items efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new team members on operational procedures.
- Collaborated with team to ensure timely order fulfillment during peak hours.
- Implemented inventory tracking processes to reduce waste and improve efficiency.
- Engaged with customers to create positive dining experiences and gather feedback.
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Built and broke down display cases, secured, and returned product to storage space to assist with opening and closing duties.
- Determined customer needs, assisted with selection, and promptly served items to foster positive guest experience.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Prepared sandwiches, soups, salads and beverages using grill, microwave, and steam tables to promote fresh and quality products.
- Maintained a safe work environment by adhering to health code regulations and following proper sanitation guidelines.
- Addressed customer concerns promptly, demonstrating excellent problem-solving skills to ensure satisfaction.
Cashier
2 Months- Managed cash register operations, ensuring accurate cash handling and reporting.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product selections and provided information on menu items.
- Maintained cleanliness and organization of work area to enhance customer experience.
Cashier
5 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Managed inventory by tracking stock levels and replenishing supplies.
- Assisted in inventory management by monitoring stock levels and restocking as needed.
Cashier
3 MonthsEducation
High School Diploma
Skills
Clinical documentation
Substance abuse treatment
Reliable team player
HIPAA compliance
Patient-focused care
Compassionate
Maintaining confidentiality
Specimens collection and processing
CPR
Adaptable
Conflict resolution
Patience and empathy
Customer service
Timeline
Treatment Associate
Hina Mauka
11.2025 - CurrentRead More
Cashier
Baskin Robins
11.2024 - 01.2025Read More
Cafe Team Member
Kahuku Farms. An Entity Of Matsuda Fukuyama Farms
10.2023 - 11.2025Read More
Cashier
Kahuku Huluhuli Chicken & Seafood
04.2023 - 09.2023Read More
Cashier
Da Bald Guy Food Truck
06.2021 - 09.2021Read More
Moanalua High School
High School Diploma
Read More