Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shawn Lehoux

North Windham,CT

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty.

Overview

12
12
years of professional experience

Work History

Field Account Manager

HD Supply
06.2024 - Current
  • Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
  • Managed 129 accounts throughout Connecticut.
  • Leveraged team of pre- and post-sale professionals to drive sales volume and better serve more customers.
  • Created custom solutions-driven campaigns to meet client needs across multiple media platforms.
  • Used client and category insights to prospect for new revenue opportunities.

General Manager | Sales Manager

Hampton By Hilton | HHM Hotels
10.2022 - 06.2024
  • Reestablished corporate and Department of Defense contracts, resulting in SMERF and Government travel exceeding forecast.
  • Landed big win with Carlisle Army College, housing Army members for 3-months, resulting in revenue exceeding $250k.
  • Implemented operational strategies and effectively built customer and employee loyalty, exceeding Hilton Honors enrollment numbers.
  • Awarded for having top guest service scores throughout all Hiltons.
  • Lowered labor costs and other expenses to improve our budget and bottom line goals.
  • CapEx improvements totaling $400K improved guest service scores and increased sales by 20% vs 2022.
  • Task Force General Manager for properties owned by HHM Hotels.

Guest Services Manager | General Manager | Sales

Graduate Storrs
11.2020 - 10.2022
  • Selected for Graduates 'Emerging Leaders' program to better prepare for opportunities within Graduate Hotels.
  • Helped identify, recommend and manage external marketing resulting in radio spot with 250k daily listenership to advertise new onsite restaurant.
  • Worked all departments during Covid-19 including, Sales, HR, and Food and Beverage.
  • Acting General Manager during transitional period.
  • Established banquet set-ups and menus for newly built event space.
  • Assisted Sales in Delphi creating Resumes and BEOs.
  • Conducted tours for perspective clients.

Human Resources Specialist

Amazon
08.2017 - 11.2020
  • Supported all departmental teams by handling all administrative tasks.
  • Assisted warehouse team of 500 employees.
  • Maintained and handled employee claims involving performance-based and harassment incidents.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • -Assisted associates with leave of absence information and benefit enrollment.

Park Support Manager

Walt Disney World Resort
02.2013 - 05.2017
  • Coached employees through day-to-day work and complex problems.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Launched Disney FastPass+ team from six employees to over one hundred.
  • Acting MOD across different Theme Parks and attractions.

Education

Associate of Science - General Studies

Quinebaug Valley Community College
Danielson, CT
05.2008

Certificate in Hospitality Management -

Ashworth College
Online
01.2020

Skills

  • Policy and Procedure Adherence
  • Strategic planning and analysis
  • Training and Development
  • Planning and Coordination
  • Customer service expertise

Accomplishments

  • Created and implemented Problem Solve training material for Amazon. Traveled to new Amazon Warehouses and trained new associates.
  • Successful transition from Opera to Infor. Worked to ensure rate codes, room types and open balances were correct and ready for Infor launch.
  • Awarded the highest GSS score for Hiltons within the HHM Hotels and SCG portfolio.

Timeline

Field Account Manager

HD Supply
06.2024 - Current

General Manager | Sales Manager

Hampton By Hilton | HHM Hotels
10.2022 - 06.2024

Guest Services Manager | General Manager | Sales

Graduate Storrs
11.2020 - 10.2022

Human Resources Specialist

Amazon
08.2017 - 11.2020

Park Support Manager

Walt Disney World Resort
02.2013 - 05.2017

Associate of Science - General Studies

Quinebaug Valley Community College

Certificate in Hospitality Management -

Ashworth College

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Shawn Lehoux