Shawn Lehoux
North Windham,CT
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty.
Overview
12
12
years of professional experience
Work History
Field Account Manager
HD Supply
06.2024 - Current
- Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
- Managed 129 accounts throughout Connecticut.
- Leveraged team of pre- and post-sale professionals to drive sales volume and better serve more customers.
- Created custom solutions-driven campaigns to meet client needs across multiple media platforms.
- Used client and category insights to prospect for new revenue opportunities.
General Manager | Sales Manager
Hampton By Hilton | HHM Hotels
10.2022 - 06.2024
- Reestablished corporate and Department of Defense contracts, resulting in SMERF and Government travel exceeding forecast.
- Landed big win with Carlisle Army College, housing Army members for 3-months, resulting in revenue exceeding $250k.
- Implemented operational strategies and effectively built customer and employee loyalty, exceeding Hilton Honors enrollment numbers.
- Awarded for having top guest service scores throughout all Hiltons.
- Lowered labor costs and other expenses to improve our budget and bottom line goals.
- CapEx improvements totaling $400K improved guest service scores and increased sales by 20% vs 2022.
- Task Force General Manager for properties owned by HHM Hotels.
Guest Services Manager | General Manager | Sales
Graduate Storrs
11.2020 - 10.2022
- Selected for Graduates 'Emerging Leaders' program to better prepare for opportunities within Graduate Hotels.
- Helped identify, recommend and manage external marketing resulting in radio spot with 250k daily listenership to advertise new onsite restaurant.
- Worked all departments during Covid-19 including, Sales, HR, and Food and Beverage.
- Acting General Manager during transitional period.
- Established banquet set-ups and menus for newly built event space.
- Assisted Sales in Delphi creating Resumes and BEOs.
- Conducted tours for perspective clients.
Human Resources Specialist
Amazon
08.2017 - 11.2020
- Supported all departmental teams by handling all administrative tasks.
- Assisted warehouse team of 500 employees.
- Maintained and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- -Assisted associates with leave of absence information and benefit enrollment.
Park Support Manager
Walt Disney World Resort
02.2013 - 05.2017
- Coached employees through day-to-day work and complex problems.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Launched Disney FastPass+ team from six employees to over one hundred.
- Acting MOD across different Theme Parks and attractions.
Education
Associate of Science - General Studies
Quinebaug Valley Community College
Danielson, CT05.2008
Certificate in Hospitality Management -
Ashworth College
Online01.2020
Skills
- Policy and Procedure Adherence
- Strategic planning and analysis
- Training and Development
- Planning and Coordination
- Customer service expertise
Accomplishments
- Created and implemented Problem Solve training material for Amazon. Traveled to new Amazon Warehouses and trained new associates.
- Successful transition from Opera to Infor. Worked to ensure rate codes, room types and open balances were correct and ready for Infor launch.
- Awarded the highest GSS score for Hiltons within the HHM Hotels and SCG portfolio.
Timeline
Field Account Manager
HD Supply
06.2024 - Current
General Manager | Sales Manager
Hampton By Hilton | HHM Hotels
10.2022 - 06.2024
Guest Services Manager | General Manager | Sales
Graduate Storrs
11.2020 - 10.2022
Human Resources Specialist
Amazon
08.2017 - 11.2020
Park Support Manager
Walt Disney World Resort
02.2013 - 05.2017
Associate of Science - General Studies
Quinebaug Valley Community College
Certificate in Hospitality Management -
Ashworth College