Le Huyen Nguyen
Renton,WA
Summary
Proven leader with a track record of enhancing customer satisfaction. Skilled in money handling and fostering strong customer relations, I excel in creating strategic plans to boost profitability. My approach motivates teams to exceed service standards, ensuring operational excellence and positive customer experiences.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Nortech Inc.
9630 49th Ave S Seattle WA 98118
03.2023 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Manager of Operations
HNG Appliances
705 Industry Dr. Tukwila WA 98188
09.2015 - 10.2021
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Representative
Salon De Vogue
3900 Factoria Blvd SE Bellevue WA 98006
01.2007 - 01.2015
- Handled customer scheduling, inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
Nortech Inc.
03.2023 - 06.2025
Manager of Operations
HNG Appliances
09.2015 - 10.2021
Customer Service Representative
Salon De Vogue
01.2007 - 01.2015