Leia Murrell
Missouri City,TX
Summary
I am a dynamic leader with proven expertise in customer service and team leadership. Excelled in maintaining high-quality standards and employee motivation, achieving notable performance recognition. Skilled in time management and effective decision-making, ensuring operational excellence and positive customer interactions.
Overview
4
4
years of professional experience
Work History
Manager
Raising Cane's Restaurants
04.2024 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Crew Member
Raising Cane's Restaurants
01.2021 - 04.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Associate Of General Studies -
Houston Community College
Houston, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
Timeline
Manager
Raising Cane's Restaurants
04.2024 - Current
Crew Member
Raising Cane's Restaurants
01.2021 - 04.2024
Associate Of General Studies -
Houston Community College