Leiana Lei-Sam
Glasgow,KY
Summary
I am a hard worker and a quick learner who is always eager to learn new things! I am a current student at WKU with a sales concentration in marketing and public affairs. I am a diligent worker with a solid background, demonstrating exceptional customer service and the ability to work effectively with people and individually. I have a great track record of being able to multitask and work under high-pressure, extreme circumstances.
Overview
2
2
years of professional experience
Work History
Waitress
Yancey's Gastropub and Brewery
Glasgow, KY
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Barista
Zingers and Glasgow Creamery
Glasgow, KY
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Warehouse Worker
Amneal
Glasgow, KY
06.2024 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 25 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Patient Safety Aide
Med Center Health
Bowling Green, KY
01.2024 - 06.2024
- Reduced the risk of falls and injuries by diligently conducting hourly rounding and ensuring a safe environment for patients.
- Successfully managed challenging situations involving agitated or confused patients by utilizing de-escalation techniques and maintaining composure under pressure.
- Contributed to an organized clinical setting through consistent maintenance of supplies inventory and equipment cleanliness.
- Prevented infection spread by adhering to proper hand hygiene protocols before, during, and after engaging with patients.
- Proactively identified potential hazards within the patient''s environment leading to improved risk prevention measures being implemented.
- Assisted nursing staff with patient care tasks, contributing to a more efficient and effective healthcare environment.
Education
BBA - Marketing And Public Affairs
Western Kentucky University
Bowling Green, KY05-2027
High School Diploma -
Glasgow High School
Glasgow, KY05-2023
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Great leader (have taken coursework in college for leadership
- Excels in Microsoft
- Great organizational skills
- fast learner
- Decision-making
- Attention to detail
- Complex Problem-solving
- Memory retention
- Performance improvement
- Order process management
Timeline
Warehouse Worker
Amneal
06.2024 - 08.2024
Patient Safety Aide
Med Center Health
01.2024 - 06.2024
Waitress
Yancey's Gastropub and Brewery
08.2023 - Current
Barista
Zingers and Glasgow Creamery
05.2023 - Current
BBA - Marketing And Public Affairs
Western Kentucky University
High School Diploma -
Glasgow High School