Leiana Soterakopoulos
Journeys
Yakima,US
1
Certification
5
years of professional experience
Customer-focused professional with a solid background in customer service and teamwork in fast-paced retail. Enhanced team performance and fostered client relationships while managing cash transactions. Skilled in connecting with customers and facilitating positive interactions, with a commitment to collaboration.
Work History
Sales Associate
4 Years 3 Months- Organized racks and shelves to enhance store visual appeal and promote merchandise effectively.
- Cultivated customer relationships to foster loyalty and encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor while resolving customer issues in high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Prep Cook/ Server
3 Months- Collaborated with chefs to execute daily specials, maintaining consistency in presentation and flavor profiles.
- Prepared ingredients by chopping vegetables, measuring spices, and assembling supplies for efficient kitchen operations.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food and drink preparation.
- Assisted in inventory management by tracking stock levels and notifying management of low supplies.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed cash register operations, ensuring accuracy in transactions and reporting.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Softball Team Captain
2 Years 7 Months- Maintained poise and optimism while quickly bouncing back from mistakes, modeling resilience for teammates during challenging situations.
- Collaborated with head coach to enhance team chemistry and focus, co-leading team to improve overall mindset and performance.
- Resolved conflicts within the team swiftly, ensuring a resolution that maintained workplace harmony while addressing core issues constructively.
- Resolved team conflicts swiftly, fostering a positive environment while constructively addressing core issues.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Built strong relationships with team members, understanding individual strengths and weaknesses to optimize team formation.
- Conducted community workshops and events to promote sportsmanship and team spirit, enhancing team's image and community engagement.
- Participated in all scheduled practices, meetings, and workouts punctually.
- Managed time effectively while traveling for games, attending practice, working, and going to classes.
Education
- Kinesiology, Sociology, And Human Development
- Relevant Coursework: Anatomy/ sports medicine
- Awards & Honors: Presidents list scholarship Fall semester 2024- Spring Semester 2025, Honor Roll Fall semester 2024
- GPA: 3.9
High School Diploma
- Relevant Coursework: IB Classes
- Awards & Honors: Graduated in the top 5% of the state, Principals Award 2020-2024
- GPA: 4.0
Skills
Customer Service
Customer support
Customer engagement
Money Handling
Problem Solving
Teamwork and Collaboration
Time Management
Reliable and Punctual
Quick Learner
Feedback delivery
Certification
Food handlers card
Liquor licensee
Timeline
Prep Cook/ Server
Pastime Bar & Grill
05.2025 - 08.2025Read More
Sales Associate
Journeys
04.2022 - 07.2026Read More
Softball Team Captain
A.C. Davis High School
10.2021 - 05.2024Read More
A.C. Davis High School
High School Diploma
Read More
Washington State University
from Kinesiology, Sociology, And Human Development
Read More