Emma Sehorn
Yakima,WA
Summary
Dynamic sales associate with a proven track record at Dollar Tree, excelling in customer service and relationship building. Recognized for consistently achieving sales targets through effective upselling and strategic product recommendations. Adept at cash handling and inventory management, fostering a positive shopping experience that enhances customer loyalty.
Overview
1
1
year of professional experience
Work History
Sales Associate
Dollar Tree
Yakima, WA
08.2025 - Current
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Operated cash register efficiently, ensuring accurate transactions and customer service.
- Stocked shelves and organized merchandise to maintain store presentation standards.
- Collaborated with team members to meet daily sales goals and improve store operations.
- Aided in inventory management by conducting stock counts and reporting discrepancies.
- Engaged with customers to provide product information and address inquiries effectively.
- Maintained cleanliness of sales floor, contributing to a welcoming environment for shoppers.
- Participated in training sessions to develop product knowledge and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Associate
Victoria Secret PINK
Yakima, WA
08.2025 - 09.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory replenishment to maintain optimal stock levels on the sales floor.
- Supported visual merchandising efforts to create appealing product displays.
- Processed transactions efficiently at point of sale, ensuring customer satisfaction.
- Collaborated with team members to achieve daily sales goals and improve performance.
- Engaged with customers to address inquiries and resolve issues promptly.
- Participated in training sessions to develop product knowledge and customer service skills.
- Utilized POS system for accurate sales processing and inventory tracking.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Seasonal Worker
Target
Yakima, WA
10.2024 - 01.2025
- Assisted in stocking shelves and organizing merchandise to enhance product visibility.
- Supported front-end operations by efficiently processing transactions and providing customer service.
- Maintained cleanliness and organization of sales floor to ensure a positive shopping experience.
- Collaborated with team members to execute promotional displays and seasonal layouts effectively.
- Operated cash registers, handling cash and electronic payments accurately during peak hours.
- Participated in inventory management processes, including restocking items and tracking stock levels.
- Engaged with customers to address inquiries, resolve issues, and promote loyalty programs.
- Adhered to safety protocols while performing tasks to maintain a safe working environment.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
- Communicated with coworkers and management to report challenges.
- Checked system to receive orders and directions to correct item locations.
Education
Bachelor of Science - Criminal Justice
Warner Pacific University
Portland, ORHigh School Diploma -
Yakima Online
Yakima, WA07.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Sales trends
- Shipment processing
- Promotional support
- Fraud detection
- Fitting room maintenance
- Product demonstrations
- Sales forecasting
- Self-checkout assistance
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Merchandising
- Client retention strategies
- Feedback implementation
- Positive and professional
Additional Information
My schedule is very flexible and i am very known for being reliable and on time. I also bring a lot of positivity to the work place, a lot of co workers, managers and even customers have given me positive feedback on that. my college is online so it doesn’t interfere with my work!
Timeline
Sales Associate
Dollar Tree
08.2025 - Current
Associate
Victoria Secret PINK
08.2025 - 09.2025
Seasonal Worker
Target
10.2024 - 01.2025
Bachelor of Science - Criminal Justice
Warner Pacific University
High School Diploma -
Yakima Online